Banboye Marcel Fonsi Mbimenyuy

Name: BANBOYE MARCEL FONSI MBIMENYUY Email:-Address: [YAOUNDE, CAMEROON] Mobile: (+237) [-] Professional Summary Dedicated and customer-oriented professional with 4+ years of experience in providing exceptional customer service across diverse industries. Adept at handling customer inquiries, complaints, and providing efficient solutions while ensuring customer satisfaction. Skilled in maintaining client relationships, managing CRM systems, and working in fast-paced environments. Key Skills • Excellent communication and active listening • Conflict resolution and problem-solving • Customer Relationship Management (CRM) tools (e.g., Sales force, Zoho) • Time management and organization • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Multitasking and prioritizing • Data entry and administrative support • Teamwork and collaboration Professional Experience  Customer Service Representative At Next and Telecommunication (Nexttel Cameroon) [YAOUNDE, CAMEROON] May 2022 – Present • Answered high volumes of calls and emails, resolving customer complaints and inquiries efficiently. • Assisted customers with product information, troubleshooting, and issue resolution, ensuring first-contact resolution. • Maintained accurate records of customer interactions, and updated CRM systems to ensure follow-ups and reporting. • Collaborated with sales and technical teams to improve service delivery and customer experience.  Customer Support Specialist Mobile Telephone Network (MTN Cameroon) [Yaounde, Cameroon] October 2018 – December 2021 • Provided real-time assistance to customers via chat, email, and phone, managing over 100+ daily interactions. • Handled complex customer issues, escalating cases to relevant departments as needed. • Assisted in onboarding new team members, training them on customer service protocols and tools. • Gathered customer feedback and suggested process improvements that enhanced overall satisfaction rates by 15%.  Customer Service Assistant MRK BUSINESS ETS, [BAMENDA, CAMEROON] November 2016 – July 2018 • Greeted and assisted customers in-store, guiding them through product selection and answering questions. • Managed cash registers, processed payments, and handled customer returns and exchanges. • Ensured store displays were well-stocked and organized, enhancing the customer shopping experience. Education Bachelor’s Degree in Business Administration In Fomic Polytechnic University. Buea, Cameroon Graduated: [August 2016] Certifications • Customer Service Excellence Certificate – [The knowledge Academy. Douala, Cameroon], [2018] • CRM Specialist Training – [The Knowledge Academy. Douala, Cameroon], [2017] Volunteer Experience Internship at CAMPOST Cameroon December 2014 Assisted with reply of emails and also answering customer’s calls about their packages, guiding them how to track their packages. Languages • English: Fluent • French: Fluent