Banamita Das

Banamita Das Suryashikha Apartment, 27/E Sarat Bose Road, Hakimpara, Siliguri, West Bengal - 734001 · Phone:- Email:-objective Bachelor in Computer Science Engineering, experienced in working as a Lead for a Multinational Company, supported the Digital & Devices Team. Looking forward towards an opportunity to advance my career as well as to push and develop my professional skills. Key Skills Advanced Communication Skills Prompt Troubleshooting In Depth Devices and Digital Knowledge Assistive Approach Team player Managing Time Bound Customer Support Processes Experience Amazon Development Centre, India Pvt. ltd. August 2020 – Present Transaction Risk Investigator Check for fraudulent activities and vet various documents related to the seller or customer account of Amazon Corporate within a certain specified time. Deep dive on accounts to ease the satisfaction of the customers and sellers of the organization November 2019 – August 2020 Advanced Technician Supervised and assisted the Digital & Devices Team as well as the customers with advanced level of troubleshooting. Had managerial access and handled customer escalations via voice and non-voice process. August 2018 – October 2019 Digital & Device Associate Supported the customers having technical issues with the required troubleshooting steps, via non voice process within prompt time frame. Had to keep thorough knowledge on the recent launched Devices and Digital contents. Education 2015 - 2018 bachelors in computer science engineering, Deenbandhu chhotu ram university of science and technnology 65.5% 2012 - 2015 diploma in computer science and technology, budge budge institute of technology 76.5% 2010 Secondary education (CBse), delhi public school, siliguri cgpa 7.00 personal information Date of Birth: July 2nd, 1994 Marital Status: Married Sex: Female Languages: English, Bengali Hindi Strength: Adaptability, Confidence, Hardworking, Responsible Interest: Reading, Music, Swimming, Travelling Disclaimer – I would hereby declare that all the information provided above is correct & best to my knowledge.