Balogun Yetunde

BALOGUN YETUNDE H. Lagos, Lagos State, Nigeria- --Virtual Assistance || Customer Service || Administration || Operations ||Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties • Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, HubSpot, zendesk, monday.com, Google suite, etc. • Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. • Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replace equipment, and supplies. • Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. • Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. • Good knowledge of report writing, research, and recommending efficient and industry-related findings. • Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service • Effectively managed contract, achieving customer's expectations • Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement • Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. • Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. • Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed supports; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING • Collaborates with sales team to implement as well as analyze sales and marketing initiatives to drive revenue. • Strong knowledge of various email marketing tools: Mailchimp, etc • Reach out to leads, increase and build a pipeline of prospective customers and manage interface. • Upsell customers through the recommendation of products that meet their specific needs RESEARCH • Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING • Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth • Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. • Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management • Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication • Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 02/2021 Customer service/ Virtual assistance DAN-SEAL AND SONS 04/2016 to 02/2019 Retail manager /Marketing /Business Dev. Manager/Operations REESH COSMETICS EDUCATION Bachelor of Science: Public Administration Lagos State University, Ojo - Lagos State TRAINING AND CERTIFICATIONS DIGITAL WITCH • IT support • Customer Relation Management (CRM) • Operations Support, and Coordination. Institute of Business Strategy • 5 Personal Finance Tips • Managerial Accounting • Decision-Making Fundamentals • IT Basics HUBSPOT • Customer Support Skills • Inbound methodology COURSERA • Technical support fundamentals Other Training • Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation AWARDS & RECOGNITIONS • Member institute of Business Strategy