Balogun Abisola

BALOGUN ABISOLA Nigeria | Remote PROFESSIONAL SUMMARY • • • • • • Reliable and self-motivated Virtual Assistant with hands-on experience in customer service, remote administrative support, CRM system, order management, follow-ups, onboarding support, deescalation, and online order processing. Strong written and spoken English communication skills with proven ability to manage high-quality services across social media messages, handle customer inquiries, and deliver timely responses while working remotely. Adept at using digital tools such as Google Workspace, spreadsheets, and task management systems to stay organized and productive while working remotely. Skilled in resolving complex customer issues, improving retention, and maintaining high satisfaction while handling high-volume tasks. Equipped with a personal laptop, monitor, stable internet connection, and excellent organizational skills to support daily business operations effectively. Passionate about brand communication and delivering excellent customer experience. SKILLS • • • • • • • Virtual Assistance and Remote Support Data Entry and Record Management Order Processing and Follow-ups Self-Awareness CRM / Record-Keeping Systems Customer Support and Customer Success Customer Service and Client Engagement Ethical Conduct and Professionalism • • • • Teamwork and Adaptability Reliable and Punctual Email Management Problem Solving and Client Support • Digital Literacy (MS Office, Google Workspace, Zendesk, HubSpot, Salesforce, Slack, Trello, Notion, Intercom, etc.) • • Multitasking and Time Management PROFESSIONAL TRAINING PROGRAM AND VOLUNTEER EXPERIENCE ALX Africa Virtual Assistant Program • Digital communication, productivity tools, documentation, and CRM usage. • Remote work best practices. • Professional email writing, scheduling, research, and remote coordination. • Digital tools, remote productivity, client communication, and project support. • Digital skills, problem-solving, teamwork, and professional communication. • • • • • • • • Analytical Thinking Strong Attention to Detail Initiative Internet Research Integrity and Accountability Basic Data Reporting Tools Team Collaboration Accurate and Fast Typing (35+ WPM) 2024 myPally (Online Business Support) 2023 - 2024 Virtual Assistant / Customer Support / Sales Support Representative Remote • Managed customer inquiries via social media platforms, providing timely and professional responses. • Processed customer orders, confirmed payments, tracked deliveries, and handled follow-ups to ensure customer satisfaction. • Maintained accurate records of customer interactions, orders, and complaints using spreadsheets and shared documents. • Followed up on leads and pending orders, improving conversion rates and delivery success. • Assisted with daily administrative tasks, scheduling, and internal communication while working remotely. • Resolved customer concerns calmly and professionally, escalating issues when necessary. • Scheduled and coordinated different events. • Demonstrated resilience in performance-driven environments while maintaining service quality and professionalism. • Handled and resolved high-volume customer interactions while maintaining professionalism and strong communication. Cupcake Queen 2024 - 2025 Front Desk / Administrative Support Officer Doha, Qatar • Served as the first point of contact for customers, handling walk-in and phone inquiries professionally. • Took customer orders, explained product options, and coordinated with production staff. • Successfully retained dissatisfied customers through empathy, solution-driven communication, and follow-up • Provided administrative support, including email management, data entry, scheduling, document preparation, and customer communication. • Managed basic record keeping, daily sales tracking, and customer feedback. • Assisted with onboarding, client communication, and task coordination across teams. • Supported a fast-paced service environment while maintaining excellent customer relations. • Improved response time and customer clarity by maintaining organized documentation and follow-up workflows. Administrative Support / Class Teacher NYSC Program • Managed records, schedules, and communication with students and colleagues. • Demonstrated strong organizational skills, patience, and clear communication. • Balanced multiple responsibilities while meeting deadlines. 2023 - 2024 Me Cure Healthcare Limited 2021 Internship Ibadan, Nigeria • Assisted with sample organization, documentation, and laboratory records. • Supported workflow coordination and data entry for laboratory processes. • Developed accuracy, teamwork, and attention-to-detail skills. • Followed strict compliance and safety procedures. • Worked collaboratively with colleagues on project activities, demonstrating teamwork and reliability. • Handled customer-facing tasks, including responding to inquiries and providing assistance. • Supported data reporting and result verification. Volunteer 2024 World Diabetes Day Walkathon Doha, Qatar • Participated in organizing and supporting the World Diabetes Day Walkathon, promoting public awareness of diabetes prevention and healthy living. • • • Assisted with event coordination, participant registration, and logistics to ensure smooth execution. Collaborated with multicultural team, enhancing communication, teamwork, and organizational skills. Demonstrated commitment to social impact, wellness advocacy, and community service. EDUCATION • BSc. in Microbiology: Osun State University, Nigeria • National Youth Service Corps • West African Examinations Council: Triumph College LANGUAGES English – Native / Fluent -