Baljit Singh Sohal

Baljit Singh Sohal Client servicing Business-Operations professional with 3 years experience and expertise in client need assessment, project management, client retention, quality assurance and workflow planning/management. -- WORK EXPERIENCE Analytics skills Mumbai Workflow management Operation management Client retention Achievements/Tasks Deal and collaborate with key decision makers to create out of the box strategies for client satisfaction, client need assessment and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, Taiwan, Turkey, Brazil and Germany. Liaise with the operations team of business unit, namely 'Enago'. Guide client service operations for international clients spread across 89 countries. Control email communication with international client and home team. Handled complete project life-cycle, right from the stage of initiation to closure. Maintain and monitor quality, project plans, project schedules, budgets and expenditures. Conceptualise strategies to enhance client engagement , create a new client base, identify potentially high-value clients, build effective and long-term client relationships. Facilitate Marketing Team for implementation of strategies. Adaptive Target oriented Motivating Microsoft Word Client communication Learnability Innovative Microsoft Excel Microsoft Powerpoint PERSONAL PROJECTS Automated car parking system The project was build using 'Arduino programming board' and a DC motor. Arduino board was programmed using 'Visual basic studio' software. ACHIEVEMENTS Integreon FTR award (11/2017) Excellence in quality Integreon FTR award (12/2017) Excellence in quality Follow up for order confirmation and feedbacks. Handle client records and refine data to prepare a daily business analysis report. LANGUAGES English Documentation Associate Integreon Managed Solutions 07/2017 - 09/2018, Documentation solutions group company 30 November, 1993 SKILLS Senior Business Associate Crimson Interactive 11/2018 - 10/2020, Language solutions group company Mira road, Thane Hindi Mumbai Punjabi Achievements/Tasks Dealing with top BCG consultants and clients by providing data formatted in a presentable manner to draw out key business strategies. Reviewed and analysed large-scale data and produced an output in presentable format. Managed workflow queue. Assured quality for projects and streamlined data management/storage. Plotted maps as per the data provided by client. Maintained rapport with consultants for swift workflow. Strengthened relations with queue organisers to obtain feedbacks on projects completed. EDUCATION Bachelor of Science 'Information Technology' K.E.S. Shroff College 2017, Mumbai INTERESTS Traveling Investing Bike rides Music