Balaji Swaminadhan

S.BALAJI Address: No: 47, First Floor, Manjunatha Layout, T.C.Palya Main Road, Anandapura, K.R.Puram, Bangalore – 560036 Contact: -, -, EmailId:- PROJECT LEAD PROFESSIONAL PMP®, Salesforce Certified Administrator (SU21), Certified ScrumMaster® (CSM), Certified Scrum Product Owner (CSPO®) - Product management professional with 14 years of solid experience in managing product line life cycle, client projects, new product launches, customer relationship management, key accounts management and operations Expert in waterfall and scrum project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Solutions oriented professional with excellent skills of collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients. Excellent man-management, time management, and leadership skills. Experienced in managing e-commerce, CMS, mobile & iPad application projects and SaaS-based B2B, B2C product development through Scrum Methodology SKILL SUMMARY Product Management –Scrum Master - Project Management –Account Management -Client Relationship Management - Project Delivery - Requirement Analysis - Key accounts Manager –Waterfall - Team Building & Mentoring– Training - Cross-Functional Supervision – Product Backlog – Sprint Planning–Agile- Retrospectives - Iteration/Sprint Planning Meetings - Conflict Resolution– UI & UX – SaaS – Email campaigns – Salesforce admin PROFESSIONAL EXPERIENCE Indegene Private LimitedMar’18 – Present Associate Manager - Program Management Product Manager for inhouse SaaS platform Responsible in managing key projects for Europe region (for 10 countries + Baltics countries) Manages the scope, quality, and timelines of the projects/programs and sets client expectations as well as monitors, tracks project milestones and deliverables. Developing and delivering progress reports, proposals, timelines, requirements documentation, and presentations Lead cross-functional teams with business, technological, QA, financial and Operations team to meet business objectives by strategizing effective solutions Conducting project postmortems and creating recommendation reports in order to identify successful and unsuccessful project elements Analysing RFTs/RFIs, understanding client/project requirements, and contribute in preparing the responses for the same to ensure a high win rate Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies Guide and provide feedback to team members on end-to-end contracting and PMO activities Training and mentoring the team members on regular basis OVI HOSTING PVT LTD (webbazaar.com) May’15 – Feb’18 Delivery Head/Product Owner Provided strategic and day to day leadership to multiple departments in the entire business unit Managed, lead and inspired a team of 30+ resources (project managers, coordinator, software designer, developers, SEO specialist, sales and tele sales) Define the product strategy and roadmap for assigned Modules and collect requirements Understand and analyze user needs and conduct research on markets Experience designing simple user interfaces through wire frames and mockups Preparing detailed product backlog and project scope statements, identifying key project resources from various functional and business areas of the organization and determining milestones & deliverables. Setting project goals and ensuring successful and smooth completion of the projects within the approved Budget. Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs Work together with IT Operations staff to plan and execute projects, ensure that teams have appropriate project and technical specifications, resources and direction to deliver project effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines. Increase the effectiveness and efficiency of Support Services through improvements coordination and communication to each function (HR, IT, Finance) Create departmental mission and vision aligned to organization goals Manage and track priorities based on business and management feedback. Interface with customers and sales team to understand product requirements and make suggestions. Coordinate with different groups to troubleshoot issues that imposes risk on managed projects Coach, direct, delegate and support colleagues as per situations and needs. Ensure Customer excellence and delivery of Quality services Coordinate with Release team, Engineering and Program team for any software patch dependencies Track change requests, service requests or bugs as needed for project delivery Interacting with the clients extensively to discuss various product lines and ensure repeat and referral business Timely reviewing the project status reports during each operational phase. Periodically report progress, Risks, issues and mitigations of all managed projects Additional Responsibilities: Managing all business units and setting up process to run operations smooth and assisting HR and admin team. Conduct periodical internal auditing to make sure the finance team follow statutory payments OVI HOSTING PVT LTD (webbazaar.com) May’07 – Aug’15 Delivery Manager Received Star Performance Award in 2009 - 2010 in Web bazaar Preparing detailed project scope statements, identifying key project resources from various functional and business areas of the organization, and determining milestones & deliverables. Execute and complete the product and project within given budget and time. Timely updating reports to the management. ACHIEVEMENT Delivered 2000+ website, web applications, ecommerce portals across India, USA, AFME and Europe region Introduced and implemented scrum methodology to the product team and executed projects successfully EDUCATIONAL QUALIFICATIONS MBA /PGDM (Marketing & Finance), 2007 - ICFAI University B.Com, Taxation, 2005 - P.V.K.N Govt., Degree College, Chittoor affiliated to S.V.University Higher Secondary Certificate, Accounts & Taxation, 2002 - P.C.R Govt., Jr., College, Chittoor Certifications PMP® Project Management Professional from PMI Salesforce Certified Administrator (SU21) from Salesforce.com Certified ScrumMaster® (CSM) from Scrum Alliance Certified Scrum Product Owner® (CSPO) from Scrum Alliance The Online Marketing Fundamentals by Google Innovation and Information Technology Management by IIM -Indian Institute of Management Bangalore (IIMBx) Diploma in Computer Application from All India Academy of Computer Education Software Proficiency: Adobe Photoshop CC, Adobe After Effects, Adobe illustration, Adobe XD, Mind Mapping, Microsoft word, PowerPoint, Google suite & analytics, Zoho CRM, HTML, CSS, Cpanel, WHM Accolades Received Best Performance Award in- Summer Internship Program conducted in Bangalore. Date of Birth: 21st April 1984