Balaji Arunachalam

- Saskatoon, SK S7H 4Y3 WWW: https://www.linkedin.com /in/balajia22/ Summary Dynamic professional with a proven track record at GeoPITS and Scalability Engineers, excelling in customer engagement and account management. Adept at driving growth strategies and enhancing operational efficiency, I leverage strong communication skills and team leadership to foster client relationships and achieve business objectives. Committed to delivering exceptional service and results. Skills • • • • • • • • Customer service Account management Active listening Customer engagement Communication skills Team leadership Operational efficiency Customer relationship management • Microsoft office expert Activities And Honors • Regular blood donor with Canadian Blood Services, demonstrating a commitment to community health and giving back. • Active volunteer with the Open Door Society in Saskatoon, supporting newcomer integration and community engagement initiatives Balaji Arunachalam Highlights • Master's in Business Information System Management from Middlesex University , WES-accredited as equivalent to a Canadian Master's degree. • Canadian Permanent Resident since January 18, 2024. • 11+ years of experience in customer service, sales, and business development, fluent in English with strong interpersonal and communication skills. • Valid Class 5 driver's license with a clean record. • Proficient in Microsoft Word, Excel, CRM systems, and general computer skills. • WHMIS certified (Commissionaires North Saskatchewan Division). • Certified in Serve It Right Saskatchewan (SIRS). • First Aid & CPR/AED Level C certified (Canadian Red Cross) Experience Red Wireless - Operational Specialist Saskatoon, Saskatchewan 10/2023 - 01/2024 • Delivered tailored wireless solutions by activating new accounts, upgrading existing ones, and resolving complex service issues through effective communication across text, email, and calls; ensured seamless support by coordinating with Rogers' back-end teams. • Lead a 14-member team with a focus on precision in offer applications, resolving agent-related discrepancies, and maintaining alignment with sales executives' pricing to uphold service integrity and customer trust. SHAW Communications - Field Sales Consultant Saskatoon, Saskatchewan 01/2023 - 03/2023 • Drove revenue growth and exceeded sales targets through strategic pipeline management, effective negotiation, and proactive new business development, while clearly communicating product value to boost customer acquisition. • Fostered strong customer relationships and loyalty by collaborating with crossfunctional teams to deliver seamless experiences, supported by ongoing market research, and insights into industry trends and emerging technologies. Scalability Engineers - Growth Manager Dehradun, Uttarakhand, India 05/2021 - 12/2022 • Designed and developed strategic plans aligned with organizational goals, ensuring comprehensive and goal-driven approaches to development. • Lead the implementation and continuous evaluation of strategies, making data-informed adjustments to optimize outcomes, and ensure alignment with objectives. Certifications • Mastering for Agile &Scrum: From Beginner to Expert, Udmey Aug 2022 • LinkedIn Marketing Solutions Fundamentals, LinkedIn Mar 2022 • Business Development Manager, Vskills Mar 2021 • Premiership in Business Management, Indian Council for Technical Research and Development Dec 2020 • AWS Business Professional, Amazon Web Services Jun 2020 • Google Digital Marketing Garage Certification, Google Mar 2020 References References available upon request. • Managed client and stakeholder relationships through consistent communication and effective account management, ensuring needs were understood and met. GeoPITS - Head Of Sales And Business Development Bengaluru, Karnataka, India 06/2020 - 05/2021 • Developed and executed growth strategies focused on financial performance and customer satisfaction by identifying new markets, customer needs, and business opportunities. • Built and maintained strong client relationships by arranging meetings, negotiating contracts, providing after-sales support, and responding proactively to evolving client needs. • Lead sales operations, including campaign planning, pipeline creation, pricing negotiations, forecasting, and presenting key insights to senior management for strategic decision-making.. • Collaborated across departments—training and mentoring entry-level staff, aligning with digital marketing and finance teams, and driving continuous business improvement through operational and market analysis. Education And Training 05/2009 Bachelor Of Science: Computer Science Annamalai University Chidambaram, TN, India 02/2011 Master Of Science: Business Information System Managment Middlesex University London, United Kingdom