Balachandran

K. Balachandran Mobile : - Email: -http://ae.linkedin.com/in/balanknair Professional Objective Seeking senior level assignments in Office Administration / Secretarial Operations with an organisation of repute Areas of Strength ► Written Communication (compose routine correspondence, edit documents, etc.) ►Interpersonal Communication (phone calls, direct visitors, update management, etc.) ►Information Distribution (compose/send e-mail, open/process mail, etc.) ►Scheduling and Planning (maintain calendar, schedule appointments / meetings, etc.) ►Document/Presentation production (key/revise documents, using software, etc.) ►Records Management (maintain/update file system, etc.) / ►Meeting Management (arrange meetings, facility contracting, etc.) ►Information Gathering (gather information for reports / managers, etc.). Academic Achievements ►B.A. (Economics) ►Diploma in Typewriting, 40 wpm ►Diploma in Shorthand, 80 wpm Training Courses Attended ►6 day training course on MS Windows & MS-Office ►1 day training course on Advanced Excel 7.0 Key Accomplishments ►Achieved a steady growth throughout my career. Promoted as Senior Secretary in Almarai and Al-Bahar in the second year of joining. Awarded a memento for the active participation in the ISO-9002 Certification work in Colgate Palmolive, which the Company won in a record time. During my tenure with Meltron, my probation was curtailed down to two-third of the normal period in the first year, I was given double extra increment in the second year and was promoted to the next grade in the third year. Personal Details Nationality : Indian Visa Status: Residence Languages: English, Hindi, Marathi & Malayalam Valid UAE Driving Licence NOC: Available Notice Period: 1 Month Executive Profile A result-oriented professional with more than 35+ years’ experience in Office Administration, Secretarial Operations and Customer Relationship Management. Presently associated with Mohamed Abdulrahman Al Bahar (Caterpillar), Sharjah, UAE as Executive Secretary. Handling customer service operations for rendering & achieving quality services, providing first line customer support by answering queries & resolving their issues. Adept in coordinating movement of material for ensuring seamless availability at each end-point. Administered the entire operations of the office by keeping a track of office supplies, maintaining documents and liaising with other departments. Proficient in handling daily activities in co-ordination with internal/ external departments for smooth business operations. Demonstrated skills in relationship management coupled with expertise in handling top & confidential correspondence with clients. Strong analytical, problem solving & organisational abilities. Possess a flexible & detail oriented attitude. Completed a 6-week course on “Professional Sales Skills” from University of Western Australia. The subjects covered are – Time Management, Marketing, Prospecting, Pipeline Management, The Initial Call, Proposal, Presentation, Negotiation, Closing the Account, Account Management and Putting the Sales Plan into Action. Work closely and effectively with all levels of management to satisfy productivity requirements. Communicative, focused and consistently exceeding management goals. Professional Work History Mohamed Abdul Rahman Al Bahar (Caterpillar) Feb 1999 to date Executive Secretary Sharjah, UAE Job Role - Provide day-to-day secretarial/ administrative assistance to the Deputy Group General Manager (DGGM). Set up DGGM’s Travel arrangements Set up accommodation & entertainment arrangement for company visitors Maintain DGGM’s calendar. Prepare & maintain DGGM’s Expense Report Set up and coordinate meetings and liaising with professional/ business associates. Create, transcribe and distribute meeting agendas and minutes Answer telephone and handle in appropriate manner Meet and greet clients and visitors Handle incoming and outgoing correspondence of DGGM’s office independently. Coordinate with contractors on various projects. Act as an interface between the DGGM’s office and various Department Heads. I also assist the Vice President – Services in his day-to-day work. Almarai Company Limited Jul-1996 – Nov-1998 Executive Secretary Riyadh, Saudi Arabia Job Role Provide day to day secretarial/ administrative assistance to General Manager-Marketing and other members of the Marketing Team. Maintain GM’s Calendar Set up GM’s travel arrangements Prepare GM’s Expense Reports Set up and coordinate meetings and conferences Meet and greet clients and visitors Take dictation and its transcription within stipulated timeframe, preparation of presentations, answer telephone and handle in appropriate manner. Handle correspondence of the whole Marketing Team and maintain time sheet for the marketing team, etc Colgate Palmolive India Ltd. Jan 1994 – July 1996 Administrative Assistant Aurangabad, India Job Role Providing day to day secretarial/ administrative assistance to the Technical Director and members of the R & D Team. Prepare correspondence, reports and presentations Maintain Technical Director’s Calendar Prepare Technical Director’s Expense Reports Meet and Greet Clients and Visitors Taking dictation and its transcription within stipulated timeframe Answer telephone and handle in appropriate manner Set up and coordinate meetings and conferences Handle E-Mails during Technical Director’s absence and take action on urgent matters in coordination with other senior members of the R & D Team. Create, transcribe and distribute meetings agendas and minutes Handle correspondence of the R & D Team, maintain leave records of all members of R & D Department, manage technical library, etc. Modi Mirrlees Blackstone Ltd. Sep 1991 – Dec 1993 Secretary to CEO Aurangabad, India Job Role Providing day to day secretarial/ administrative assistance to the Chief Executive. Maintain Chief Executive’s Calendar Set up Chief Executive’s travel arrangements Prepare Chief Executive ’s Expense Reports Set up and coordinate meetings and conferences Meet and greet clients and visitors Create, transcribe and distribute meeting agendas and minutes Take dictation and its transcription within stipulated timeframe Answer telephone and handle in appropriate manner Meltron Ltd. Nov 1987 – Aug 1991 Stenographer Aurangabad, India Job Role Accountable for day to day correspondence of Personnel & Industrial Relations Department. Take dictation and its transcription within stipulated timeframe, maintain personal files of all employees of the factory, attend phone calls, arrange meetings, air/ train ticket booking, hotel bookings, arrange transportation for visitors, etc.