Bakari Culbreath

Bakari Culbreath Atlanta, Georgia • --http://www.linkedin.com/in/bakari-culbreath Objective I am an enthusiastic professional seeking to add value to a department that will take advantage of my critical thinking and problem-solving skills. While supporting my personal and home life, I plan on being an irreplaceable member of a team that is effective, efficient, and empathetic. Skills • Software: Pathtrak | Secure CRT | Plantview | MyWorld | Sharepoint | Alpha XD | Tableau | cVoc | ICOMS | PSA | EFI Radius | Microsoft Office (Teams, Word, Excel, Power Point, Outlook, and Access) | • Skills: Analytical | Professional Communication (both written and verbal) | Problem-solving | Multitasking | Research | Organizational | Interpersonal | Documentation | Attention to detail Experience Pizza Hut Atlanta, GA Assistant General Manager July 2025 – Current • Promoted to lead restaurant operations, supporting a team of 15+ employees, in a high-volume location, focusing on profitability, guest satisfaction, and team performance. • Train and empower Assistant Managers, Shift Leaders, and Team Members to consistently deliver exceptional food safety, customer service, and job accuracy. • Recognized for creating a positive work culture of accountability, communication, and teamwork through servant-leadership and hands-on coaching. • Direct day-to-day operations like hiring, scheduling, budgeting, and inventory management to drive performance metrics achieving optimal KPIs. • Facilitate training sessions and daily huddles to ensure solidarity with our quality and service standards. Shift Supervisor October 2017 – July 2025 • Ensure premium customer service is consistently demonstrated. • Troubleshooting POS System/Operational errors and malfunctions. • Maximize efficiency of administrative processes by completing paperwork and managing inventory/KPI’s against product orders. • Responsible for keeping several stores staffed with loyal/seasonal, determined and self-motivated employees. • Provide regular training and support, being on-call 24/7. Norcross, GA Production Scheduler February 2024 – October 2024 • Coordinated with several departments, including but not limited to Production Floor, Purchasing/Finance, and Customer Service to schedule and plan dozens of work orders, daily to contribute to our 2M+ monthly goal. • Generated detailed reports with EFI Radius, AutoCount and PSA to track performance metrics, analyze data trends, and manage inventory levels. • Created production schedules to coordinate workflows and maximize productivity. • Monitored production progress to identify bottlenecks and implement solutions. • Optimized production efficiency through process improvements and resource allocation. Insight Global Atlanta, GA National Account Coordinator May 2022 – July 2022 • Led the company’s efforts to maintain and expand relationships with HP Inc., Hewlett-Packard Enterprise, IBM and Kyndryl under a technology vertical. • Supervised and supported Account Managers to increase sales and success by growing our business. • Planned and monitored 15-25 client meetings (virtual and in-person) a week, solidifying hundreds of new, open, and exclusive job postings. • Monitored different client portfolios and KPI's to pinpoint different areas of growth, resulting in teams’ success. Recruiting Coordinator November 2021 – April 2022 • Examined upwards of 1,000 resumes, working with recruitment, hiring, administrative, and account managers, resulting in 200+ job submissions per month. • Developed and maintained efficient and effective working relationships with colleagues, clients, and candidates. • Collaborated with human resources and used personal experience gained from the hiring process to strategically fill difficult positions. • Monitored different client portfolios to pinpoint different areas of growth, resulting in teams’ success. • Negotiated pay rates with clients, in order to increase the amount of acceptances over offers. COX Communications Atlanta, GA Service Assurance Technician 1 December 2020 - July 2021 • Analyzed, triaged, and dispositioned 1,000+ outage tickets for 1,000,000+ Business and Customer accounts. For example, using Alfa XD to confirm end to end connectivity of HFC devices. • Analyzed specific and important information on individual accounts. • Monitored security and safety for 50+ field technicians during overnight maintenance. • Rectified major discrepancies, regarding Change Request tickets, that could have resulted in several thousand customers being without service at any given time. For instance, notating and labeling devices with proper IP addresses or names. • Prepared and communicated ECR Report for superiors, daily. Preferred Packaging QuikTrip Atlanta, GA Clerk-Assistant Manager December 2015 – October 2021 • Managed and delegated employee tasks (balancing micro and macro-management). • Supervised the organization and placement of store funds twice a day. • Participated in employee resources program for 5+ years, at each level of employment. • Spearheaded the opening of 4 new units, over the span of 15 months. • Simplified old trainings and suggested new standard operating procedures for new hires and employees converting to fulltime positions. Education Atlanta Metropolitan State College                                                        Atlanta, GA Business Management (Certification)                                                      August 2020 – July 2021 • Pursuing Business Management Certification with IT baseline while earning 24 college credits. • Relevant courses include Business Communications, Principles of Management, Business Writing, Public Speaking, Computer Applications/Hardware, Operating Systems, and Microsoft. Year Up                                                                                                     Atlanta, GA                     Professional Skills Training                                                                       August 2020 – July 2021 • Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship. • Developed an understanding of skillsets and traits necessary to achieve success in a corporate environment. Brookwood High School Snellville, GA Diploma August 2011 – May 2015 • Brookwood is among the top 3 high schools to attend in Gwinnett County. • Gained my foundation in education and set myself up for success by overachieving. Atlanta Boys Choir Atlanta, GA Concert Choir-Soprano One October 2009 – October 2011 • Implemented a broad range of vocal techniques during performances of 100+ songs. • Toured 9 countries in Europe. Volunteer Experience Collard Green Cultural Festival Atlanta, GA Financial Coordinator | Vendor Development Manager September 2015 – September 2020 • Transformed the organization’s spending accounts from firm to fluid, resulting in unified budget. • Recruited and monitored the different aspects of each vendor, sponsor, and artist. Habitat for Humanity Atlanta, GA Builder May 2015 – Current • Working together with contractors and other volunteers to build and present homes for families who are in need of housing. Highlights • Meticulous and Organized • MS Office proficient • Service–oriented • Keen attention to detail • GPA 89% • Customer Service Complaint Handling • Opportunity to meet and talk with CEO, Chet Cadieux, for performance and customer service achievements on multiple occasions. • Outstanding Problem Solving / Troubleshooting skills • Over 15 years of leadership and customer service experience Awards and Honors Year Up Atlanta, GA • Friday Feedback: Scholar of the week August 2020 • Class Leadership Council: Vice President August 2020 • Milestone Celebration: Most Professional Award September 2020 • Student Leadership Council: Archivist October 2020 • Summer Graduation: Core Values Award July 2021