Bakare Rainat Moromoke

RAINAT MOROMOKE BAKARE-| - | Lagos, Nigeria PROFESSIONAL SUMMARY Dedicated Customer Support Representative and a result driven sales professional with over 3 years of experience in delivering exceptional service to diverse clientele. Proficient in utilizing CRM tools such as Hubspot, Zendesk, Sales force to track customer interactions. Resolve issues efficiently and maintain strong customer relationships. Build strong client relationships and consistently exceed sales targets. Adept at understanding customer needs and delivering tailored solutions to enhance customer satisfaction. SKILLS | TOOLS       Proficient in using CRM systems: Hubspot, Zendesk and Intercom Proficient in using Project management tools such as Trello, Asana and clickup. Efficient in Calendar management, scheduling and coordinating appointments. Multi – Channel support through email, phone, live chat and social media platform. High skills in tracking Customer inquiries, trends and feedbacks. Excellent clear communication and listening skills.  Organization: Time Management, Prioritization WORK EXPERIENCE Customer Support | Ad-dhariyah Educonsult Ibadan, Oyo State 01/2022 – till date Achievements | Tasks  Assist in onboarding new clients and providing them with necessary resources and training on how to use the EduConsult's tools and services.  Implemented a feedback loop that increased customer satisfaction scores by 20%.  Introduced a live chat feature, reducing email response time by 40% and increasing real-time customer interactions.  Played a key role in retaining 90% of clients through proactive communication and support. Sales Representative | Peak Health Medical Centre, Ibadan, Oyo State 09/2018 - 12/2021 Achievements |Tasks  Successfully on boarded over 50 new clients within the first year, increasing the company’s market share.  Received high customer satisfaction ratings (95%) for exceptional service and product knowledge.  Consistently exceeded quarterly sales targets by 20%, contributing significantly to overall company revenue growth.  Implemented organizing of seminars and workshops to engage potential clients. Customer Support | Clean & Crisp Ibadan, Oyo State 09/2018 - 12/2021 Achievements |Tasks  Improved customer satisfaction ratings by 20% through efficient communication and prompt resolution of complaints  Implemented a follow-up program that increased customer retention by 15%.  Decreased response times by 25% through the integration of live chat support. EDUCATION | Certification Degree: B.Tech Biochemistry | Ladoke Akintola University of Technology | July 2015 Certifications: Customer Services | Coursera | 2024 Project management | Udemy | 2024 Trainings: ● Project Management Mastery Bootcamp: Digital Technology Business School, London  Digital Witch Tech: Virtual Assistance | Customer Support Service  Dahel Techies: Data Analysis