Bai Louvnah Marquez

BAI LOUVNAH MARQUEZ VIRTUAL ASSISTANT CONTACT ME AT-live:.cid.deb3547cb8456aaa SKILLS SUMMARY Social Media Marketing and Management Basic Graphic Design using Canva Email Management and Marketing MailChimp WordPress Management Ecommerce Management PERSONAL PROFILE I am an expert in Customer Service and recently graduated from an Online Virtual Assistance Academy to learn additional skills and knowledge. WORK EXPERIENCE Customer Service Representative Teleperformance l Aug 2007 - March 2013 Identifying and assessing customer's needs to achieve satisfaction. Providing detailed, personalized, friendly, and polite service to ensure retention. Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Technical Support Representative Teleperformance l March 2013 - Nov 2014 Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more. Deliver service and support to end-users using operating automated call distribution software, via remote connection or over the internet. Sales Consultant Teleperformance l Nov 2014 - Dec 2020 Present, promote and sell products and services to existing and prospective customer. Maintaining positive business relationships to ensure future sales.