Baher Ayoub

v Professional Experience • Perfect Knowledge of SDLC, Project Management especially in Infrastructure, Network, Payment, Credit Cards, Cloud Migration, Legacy systems support, Micro-service Integration projects. • Payments, Cash Managements, Foreign Currency, Money transfer, EDF, Credit Cards, Direct Payments/Deposits, Capital Market, US Cash Management, Cash Flow, and all Banks Product Specialist. • Project management standards, processes, risks, project plan, audit and procedures are adhered to. • Problem Solving, Business Analysis and Delivery Management Skills. • Go-to-market (GTM) strategy for Digital Banking products and Technology services. • IT project manager with credit risk experience manages projects to address credit risk for banking clients • Dealing with people of diverse cultures with good computer skills. • Scrum Master with solid knowledge in Agile | Kanban Methodology. Notice Period 2 weeks Preferred Location GTA Work History RBC Senior Project Manager - Business Financial Services (RBC Emerald Program): Jan 2024 – Present • Ensure the successful delivery of software products within Global Business Payments Technology, supporting Payment Modernization and Digital Transformation initiatives in the Wire Payments for all different currencies. • Work closely with HSBC business clients and Product On boarding Specialist to validate their banking service available using RBC Business Banking. • Lead and support an Agile scrum team (Product, Engineering, Design, Analytics, Finance Tech, Data infrastructure) and ensure the Agile methodology and principles are executed effectively. • Develop and execute strategy for bank compliance SOC-2 across the various products inside RBC platform. • Prepare project charter and develop detailed project plans including detailed scope statements schedule and budget estimates and baselines, resource plans, quality plans and success criteria using MS Project. • Establish project communications and monitoring and control mechanisms, in particular project change management approaches, to ensure the project's triple constraints (time, cost, performance scope and quality) are well managed, and status and issues are reported to sponsors, executive sponsors, Project Governance Office (PGO) and senior management on a timely basis. • Provide specific product expertise and support in both a pre- and post-migration capacity to the bank’s clients and business partners. This role involves a deep understanding of a specific set of large and complex IT core services, concepts, and best practices (Automated Clearing House ACH – Online Foreign Currency Account OFCA). • Create, update, and execute project plans and schedules against scoped deliverables and milestones. • Development efforts and working closely with functional partners delivering the digital on boarding experience on the portal. • Responsible on wire Payments, accounts receivables, managing invoices, tracking payments, resolving discrepancies, and maintaining customer relationships, Currency conversion transactions using RBC Platform for global clients. • Responsible for product management for HSBC Business Financial Service through DX Platform (Digital Execution) to manage all transaction related to RBC Capital Market. • Support the Product Strategy & Execution for US Cash Management On-boarding in partnership with Policy, Technology, US 13F2 Reporting Regulation, RBC Clear, and other cross functional partners. • Development efforts and working closely with functional partners delivering the digital on boarding experience.. • Implementation of ISO 20022 and SWIFT Payments for financial industry's preferred standard for new initiatives. • Support electronic transfer of funds from one bank account to another over the ACH (Automated Clearing House) network and All Foreign Currency Payments other than USD and CAD. • Support the Product Strategy & Execution for US Cash Management, Foreign currency conversion FX, Wire Payments On-boarding in partnership with Policy, Technology and other cross functional partners. • Plan Migration process for HSBC Business Clients to on board RBC Business Banking Platform starting from LD1(legal day one). • Integration of Infosys solutions for corporate US Cash Management with RBC internal systems and Azure cloud environment. • Submit deck on monthly basis to steering committee review, includes team progress, risks, vision, objectives, Q/A. Scotiabank Project Manager – Scrum Master: Digital Mobile Factory: June 2022 – Jan 2024 • Responsible Cloud migration project with vendor Adobe, to integrate Adobe Real Time Customer Data Platforms (RT-CDP) to grow revenue through cross sell and up sell offers. BNS Team to leverage Adobe Applications and Adobe Experience Platform AEP to achieve Unified Customer Profile, Personalization Vision and Optimize Integration. • Based on AEP migration process for Scotiabank customer profile, implement AJO (Adobe Journey Optimizer) for orchestrating and delivering personalized, connected customer journeys. • Partner with data governance leads to review and approve schema changes, dataset enablement, and identity stitching policies. • Organize and facilitate weekly/monthly stakeholder meetings for projects / sprints (Demo, project or Sprint risk review) • Responsible for direct communication to customer’s organization, vendor management, and relevant stakeholders internally by conducting project reviews throughout the life of the project. • Ensure all new features and data sources comply with AEP governance, privacy, and security policies. • Managing and prioritizing Migration Project, aligning them with business goals, and breaking down complex epics into actionable user stories. • Monthly report for Operating Expenses (Opex) the costs of running a business day to day vs Capital Expenses (CapEx) for long term investments. • Hybrid model is applied (Waterfall & Agile), using MS Project and Jira tools managing project deliverables. • Create, update, and execute project plans and schedules against scoped deliverables and milestones. This includes Project Charters, timelines, communication plans, RAID logs. • Demonstrated working knowledge is using collaboration tools such as JIRA, Rally or comparable collaboration tools • Work with PEGA team to enable their platform to help the bank does all decisions for what customers get campaigns (Credit Card offers, Pre approvals) by sending file with all the data points to Responsys , that sends emails to these customers about their offers. • Own the delivery of the assigned scrum team, follow-up with external stakeholders (Adobe) and internal team to map all requirements in the backlog, working with Production Manager on Backlog prioritization. • Manage OR (Operation Readiness), which includes NIRA (New Initiative Risk Assessment), PIA (Privacy Impact Assessment), NFT (Non-Functional Testing), TRA (Threat Risk Assessment), DCG (Data Center Governance), PEN Testing , Network / Security Assessment. • Technical Navigator experience managing project plan, contingency and release management and work closely with CAB team after each release till Go Live final step using JIRA PCC Tickets. • Handle all production releases, working closely with CAB team till Go Live. • Manage Playbook with All needed tasks for your command centre and ensure that they are ready for execution and deployment instructions. • Manage different streams in our team (Architecture – Implementation – Analytics – Data Model – Business – QA – Cloud Data Migration) to align and have the scope for each sprint and release and reflect all these requirements to User Stories. • Work with PCO to build financial reports, extracting finances from Clarity, build financial deck report for leadership. • GTM/MarTech technology project management involves overseeing projects to launch and manage marketing technologies, leading cross-functional teams, and driving the go-to-market (GTM) strategy for products and services. • Managing stakeholders, ensuring compliance with regulations, optimizing marketing stacks, and using platforms like Google Tag Manager (GTM), Adobe Experience Cloud. • Manage the project scope, timeline, resources, deliverables, costs, revenue, margins, risks and issues. Create and maintain project plans within the enterprise project management system. Develop risk mitigation and contingency plans. • Build and maintain relationships with stakeholders inside and outside of Salesforce project team to ensure strong cross-group collaboration using Data Cloud Salesforce HP Project Manager | Scrum Master: Feb 2021 – May 2022 • Solving complex problems; Support identifying and mitigating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of program. • Coordinate standard scrum ceremonies such as sprints planning, retrospective meetings and daily stand-ups. • Manage Jira User Stories on daily basis; make sure all tickets are up to date, following the proper structure under proper Epic and portfolio. • Utilize the Purview Compliance Manager and activity explorer to monitor policy effectiveness and track the HP compliance posture. • Facilitate PI planning meeting, Track progress towards expected goals. • Conducts or oversees business-specific programs by applying deep expertise in subject area; promoting adherence to Agile based development and delivery across onshore/offshore delivery teams. • Building new APIs and Micro-services for Bank of America, building Enterprise Printing Platform. • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit. • Monitors and controls overall Finance project performance and quality against plan and makes adjustment as needed. • Collaborate with systems engineers, software architects to breakdown business needs into software requirements. • Manages the work of large project teams by monitoring internal and external resources. • Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership. • Manages Continuous Improvement & Enhancements activities (regulatory reporting) in the portfolio using Kanban: initiates regular and continuous improvement activities within the team; ensures the team understands Kanban principles and implements them accordingly. • Monitors the Kanban board to ensure that work items are completed regularly with no interruptions; schedules and conducts regular Kanban team meetings to ensure the entire team is on the same page on project progress; communicates with work items owners if tasks are delayed or not completed on schedule; tracks workflow metrics and transforms the insights into actionable knowledge Document and report deviations to the plan (scope, timeline and budget) and formalize change request when required. • Apply industry project management practices while complying with internal standards and governance. CIBC BANK Project Manager | Personal Banking Products Technology: Feb 2020 – Feb 2021 • Maintain budget, latest estimate and analyse GL’s on a monthly and timely basis, to ensure GL’s match the expected spend and errors are fixed immediately. • Create, monitor and track using MS project plans, maintaining project objectives • Experience in Triage, TO Intake, Business Case Estimates, weekly deck review, Payment Schedule Report, monthly Least Estimates LE, RFPs, and PMO Standards. • Work with Directors and VPs to have their reviews/approvals on plans, business case, budget, resources allocation, project plan, and deliverables' timelines. • Identify and resolve RAID items, provide direction on RAID items to report upwards into other program offices • Plan, manage and control the project scope, timeline, cost and quality to deliver the expected end result of a project. • Identify resources needed and work with functional department leader to engage the resources required. • Constructive presenting and reporting to Wealth management upper management and Program heads regularly • Manages the implementation and optimization of data governance tools and collaborates with product, technology and business teams to integrate these tools into the broader program delivery landscape following EDF (Enterprise Delivery Framework). • Orchestrate work with key stakeholders, project team members and vendors to deliver optimal solution and assure smooth integration of projects into the operations. • Preparation of Management Information liquidity reporting material using an in house databases, query tools and multiple systems & applications • Create project timelines for all project components and manage critical path. • Build overall project cost structure and control project finances on Clarity, spreadsheet, and financial reports deck. TD Bank Project Manager - Scrum Master | Digital Mobile Banking: Aug 2016 – Feb 2020 • Lead projects through initiation, definition, execution, testing & go live in line with the program’s project governance. • Responsible for creating plans, working with members of the project & program teams to define tasks, align them into a manageable work breakdown structure, and gain stakeholder approval • Digital channels ownership, to allow TD mobile app or online banking portal, to manage TD Clients deposits (EDF). • Manage TETRIS Project [Credit Card points/cashback on mobile devices and redeem the points/cash/air-miles]. • Define and evangelize VISA API frameworks for Credit Card Project, best practices for API design and development practices across all Visa team considering payment security standards (PCI DSS). • Manage TD Capital Market platform of financial markets, products, and processes, leading any enhancement or required support. • Manage Finastra's core banking platform, including working with modern, API-enabled, cloud-native systems. • SWIFT experience provides a deep understanding of how international payments are initiated, processed, and settled between banks. This knowledge is essential for IT professionals involved in designing and implementing payment systems that integrate with SWIFT.  • Manage risks and issues. Apply the program’s change control process where appropriate. • Create status reports, maintain logs and regularly communicate progress to internal and external stakeholders • Contribute to proposals and statements of work (SOWs). • Extensive experience in PEGA integration using RESTful calls, SSO integration, Java API Experience with software architecture, SOA services implementation, workflow management implementation. • Collaborate with systems engineers, software architects to breakdown business needs into software requirements. • Organize and lead agile meetings such as release planning, sprint planning, backlog grooming. • Lead runbook activities including stakeholder management and execution readiness Define/Refine Backlog from day one of the project, make sure we deliver in approved milestones. • Coordinating with Technology and Treasury Solutions teams for maintenance of Liquidity Reporting Templates including updates, mappings, and testing necessary for reporting through Global Liquidity Reporting System (GLRS). • Manage Triage of all issues including escalation to a Command Centre when unable to resolve runbook Management. • Follow up with the whole team, that all required documents are ready and done according to TD Template/Policy • Deliver effective and efficient solutions by meeting milestones and ensuring project deliverables are on time, within budget, and adhere to the corporate quality and security standards. Scotiabank Project lead | Commercial Banking: Oct 2015 – Aug 2016 • Responsible for the planning & delivery of a variety of projects for a solution based (hardware/software/professional services/creative) B2B organization • Responsible for quality of all project deliverables by maintaining high levels of client satisfaction, communication and cost control • Leads the planning phase by ensuring clear understanding for all stakeholders on requirements, scope, timeline, and budget and resource requirements. • Responsible for management of all project deliverables from initial solution through to final delivery, including project schedules, risk registers, action logs, change orders, budget and time tracking. • Ensure projects adhere to established framework and all documentation is maintained appropriately for each project. • Develop talent by motivating project coordinators through coaching, goal setting and performance management. • Manage relationships with external vendors who support in project delivery. • Builds deep understanding of all internal processes and develops strong relationships with internal teams. • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Proactively identify, communicate and resolve risks or challenges that would prevent us from delivering flawlessly. • Analytics Consultant (Splunk Enterprise & Splunk Mint). iSoft Emirates Account Manager: Road and Transportation Authority www.rta.ae & Dubai Police https://www.dubaipolice.gov.ae/ Feb 2010 –Oct 2015 • Develop and Lead marketing activities including different clients workflow customization from CRM perspective, tracking initiatives selection of communication elements based on clients requirements • Lead & manage all phases of the Learning project, from initiation through to closure; within scope, on time & within budget while adhering to project management best practices and PMO standards. • Owns relationships with marketing technology partners (Operations – IT – Business – Vendors) MarTech Specialist. • Develop project management plan, including project schedule, communication plan, issue and risk management plan and resource plans in conjunction with project team members. • Manage project interdependencies , scope, risks, issues and quality, and deliver projects in line with overall Learning approach and strategy • Track project action items and initiate timely follow-up with key stakeholders on these items and other project details • Technical Navigator experience managing the overall planning, execution, and delivery number of concurrent projects • Prepare technical and financial documentation and reports for internal and external stakeholders • Plan and complete projects on time and within budget • Pro-actively assist clients and maintain regular communications throughout the year • Track project status as well as manage and escalate project issues and risks as appropriate • Manage eCommerece services integrated with Dubai e-Payment governmental gateway , to manage all payment transactions through our portal www.rta.ae • Contribute to the development and sharing of project management best practices within the company • Review all ledger details: guest ledger, city ledger, and deposit ledgers to validate proper payment and revenue posting. If any imbalance or difference is found on the ledger, then coordinate with the PMS team to resolve the same. • Ensure correct taxation is applied on all billing software like Property Management Systems (PMS), and Point of Sale (POS) software • Ensure project communications, including project status reporting, are clear, timely and effective • Drive and track change management work as project deliverables are executed • Contribute to a culture of continuous improvement by identifying areas in processes that can be improved and making appropriate recommendations, like upgrade plan for legacy systems and old libraries. • Manage/Monitor business Analytics for the system using Microsoft Power BI and Visio. HP Egypt - PMO - Vodafone UK -Germany May 2009 – Feb 2010 • Work with project managers in projects planning, estimation, and Risk Management activities. • Participate in the development and support of presentations for customers and partners. • Generate metrics dashboards for costs – budget. • Understand business requirements involved with technical account strategy • Work effectively with Engineering, Product Development, and Technical Support organizations • Ensures EDS process on all project management plans, estimations, metrics, risks. • Handle most of the project logistics, reporting, projects plan, and Costs. Raya Software - Senior Software Developer (Java/J2EE) August 2003-May 2009 • Lead projects with Java technologies (J2EE/Rest APIs/Spring Boot/Spring Framework/Spring Cloud) with web-based application architectures and frameworks • Analyses, designs and build component-based applications in a Web delivery environment, including introduction of an application layer, modelling techniques, component and object-oriented design, complex algorithmic coding, and systematic approaches to application integration. Managed Projects’ Technologies • Agile | Kanban Software Development – JIRA - Confluence – Clarity - MS Project – Azure DevOps – MS Teams - Rally • Building and documenting APIs – Swagger – Sharepoint – Planview – Miro • Microservices/REST API – Cloud Migration - Functional Programming - Java , J2EE, Spring Framework , JBoss • C# - Kotlin - iOS – Android - JavaScript/TypeScript, React, Angular. • Containerization (Docker/Kubernetes) - Kafka - production experience • Test-Driven Development (TDD) - Domain-Driven Design (DDD) - JUnit • Cloud Environments (AWS, Azure, GCP) Salesforce, Open Payment Framework, ACH, SWIFT, Fedwire • SQL and/or NoSQL databases (Oracle, Postgres, MySQL, MSSQL, MongoDB) • Analytics Consultant (Splunk Enterprise & Splunk Mint) , Adobe Analytics , Adobe Enterprise Platform Education Post Graduate Diploma in Software development: iTi 2005 Bachelor of Engineering, Computer Engineering - Ain Shams University June 2002 Certification: PMP - CSPO – PSM – SSM SAFe Scrum Master Status in Canada: Canadian Citizen