Bagus Pramana

Ida Bagus Pramana Pidada EXPERIENCE Human Resources & Training Officer – Human Resources Department Dec 2010 - Dec 2011 Quest Hotel Tuban Bali by Archipelago Group | Denpasar, Indonesia • As Trainer, responsible give training to the employee, controlling and maintaining all staff and all department (Accounting, Housekeeping, Front Office, Sales & Marketing, Administrative, Food and Beverage Service, and Food and Beverage Product) • Conducting job evaluation • Delivering and overseeing the training of individuals or groups of employees • Compiling and presenting information • Implementing, advising on and monitoring appraisal schemes • Supervising and monitoring progress made via training programmer or schemes • Ensuring employees receive statutory required training • Designing and assessing training programmed Scheduler Cruise Ship And Visa Department Dec 2011 - Dec 2013 Pt. Ratu Oceania Raya Bali | Denpasar, Indonesia • Scheduler (RCCL, Celebrity Cruise, Azamara Cruise, Pullmantur, Disney Cruise Line, Apollo Group Ship Chandlers) • Responsible for updating all crewmembers on database system • Give future assignments to all returning crewmembers • Responsible for responding to all crew requests in a timely manner • Responsible for updating all crew arrival confirmations to head office • Respond to all crew inquiries from cruise ship company • Update all crew movement concerning sign off and sign on assignments and input by company system • Correspondence by email to all individual crew emails also copy to main office • Correspondence by email to all shipboard crew requests and department head inquiries • Assignment of colleges as per ships needs • Answer direct phone calls inquiries from crewmembers Visa Department: • Checking requirement of crew member who will apply visas. Each county has different requirement • Processing visas for all crewmembers before sign on to the ship • Input crewmember who will apply visas on company system, keep update to head office • Starting processing crew member visas and keep contact to consulate or embassy as needed • Make sure visas already received on crewmember and check it validity time • Give report to main office or cruise ship in order request crew member flight ticket Front Office Dec 2013 - Dec 2014 The Kana Hotel | Denpasar, Indonesia • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional • Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Operational Coordinator Dec 2014 - Dec 2017 PT. Timuraya Jaya Lestari Bali | Denpasar, Indonesia • Recruit, select, train, assign, schedule, for new candidates • Communicate job expectations with client; planning, monitoring, appraising, and reviewing job contributions • Plan and review compensation actions; enforcing policies and procedures • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures • Analyze process workflow, employee and space requirements and equipment layout; implement changes • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Manager Dec 2017 - Dec 2019 PT. Satria Abdi Persada Bali | Denpasar, Indonesia • Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation • Point person for maintenance, mailing correspondence to user • Organize office operations and procedures • Develop action plans for improving agency performance. • Develop business improvement initiatives based on current market trends and competitors • Manage agency operators to achieve company goals and objectives • Communicate agency performance levels including areas of concern to management Manager Dec 2021 - Dec 2025 Placement International | Barcelona, Spain • Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation • Point person for maintenance, mailing correspondence to user • Organize office operations and procedures • Develop action plans for improving agency performance. • Develop business improvement initiatives based on current market trends and competitors • Manage agency operators to achieve company goals and objectives • Communicate agency performance levels including areas of concern to management Manager Feb 2026 - Present Five Pillar Experiences | Bali, Indonesia • Develop and implement comprehensive sales strategies to penetrate target markets (B2B, B2C, or educational sectors). • Identify emerging trends in the "Experience Economy" to keep the program offerings competitive and relevant. • Conduct market research to identify potential partners and high-value clients. • Manage the full sales funnel, from lead generation and initial outreach to high-stakes pitching and final closing. • Craft personalized proposals that align the experience program’s features with the specific pain points or goals of the client. • Maintain and nurture long-term relationships with Key Accounts to encourage repeat bookings and referrals. • Liaise with the Creative/Product Team to provide market feedback, ensuring new programs meet customer demands. • Coordinate with the Operations Team to ensure a seamless "hand-off" after a sale is closed, ensuring the actual experience matches the sales promise. • Track, analyze, and report on sales metrics, including conversion rates and ROI per program. • Utilize CRM tools to maintain accurate records of client interactions and sales forecasts. • Meet or exceed monthly/quarterly sales targets and KPIs. EDUCATION Master Degree Udayana University 2018 Magister Program in Faculty of Letters Bachelor Degree Udayana University 2011 Bachelor Program in Faculty of Letters LANGUAGES English Fluent Bahasa Mother Tongue