SUMMARY
IT Consultant having 10 years of experience in the field of Product Management
and Business Analysis.
Skilled in identifying & analyzing client’s business requirements, user pain
points and processes through interviews.
Expert in building scope, functional specs and analyzing impact for new
system implementations and major enhancements.
Bagavathy
Nagarajan D
Seeking positions in
Product Management and
Business Analsyis
-
Can confidently define, manage and oversee the product development across
its various stages by owning the Business and User perspective completly
Can quickly grasp process flows to map value adding activities in the system
and evaluate risks and dependencies
Have worked on varied IT Products and Services with a good exposure to
Healthcare, Finance - Payments, SaaS, IoT and Data Domain
EXPERIENCE TIMELINE
SINCE AUG 2021-TILL PRESENT
ZETA
PRODUCT LEAD
Part of the Enterprise Benefit Product Division and acting as a SPOC for
APAC region - India, Philippines and Vietnam
Responsibilities includes conducting market research, doing user
interviews to evaluate the customer's needs, performing incumbents &
-
competitors analysis and come up with a Product roadmap accordingly.
Creating Product requirement documents from the roadmap.
EDUCATION
Responsibilities also includes Prioritization of features, detailing the
M.B.A (Marketing)
2010 - 12
Xavier Institute of Management
and Entrepreneurship
5.8/8
Acting as a liaison for Development team and stakeholders to identify and
B.TECH (IT)
SASTRA University
71%
requirements with User persona, Journeys and mock screen for features.
2006 - 10
XII STANDARD
RoseMary Matric School
90%
2006
X STANDARD
RoseMary Matric School
86%
2004
resolve dependencies
Creating Collaterals and presenting the newly enhanced product features
to the customers.
SINCE OCT 2020-JUL 2021
THOUGHTWORKS
LEAD PRODUCT CONSULTANT
Part of the Digital Solutions group that offers product consulting to the
customers, to help in their Digital Transformation journey.
Responsibilities include Performing Customer discovery exercises with Market
Analysis, User Research, Customer interview and Competitor Analysis.
ACHIEVEMENTS
Worked closely with the Hardware business users and technology teams, from
concept development through the implementation journey.
FEB 2019 - OCT 2020
THOUGHTWORKS
SENIOR PRODUCT CONSULTANT
Understood the extensive portfolio of customer's products to comprehend
the current pain points and the vision of the Proposed SaaS Platform.
Best Team Player Award for
2020 from Thoughtworks
Received OTA (One Time Award)
from Bosch continuously for
2016 and 2017.
KM Champ award (2015) & Spot
Award (2013) from Infosys
Conducted a series of discovery workshops with clients to understand the
underlying needs, followed up with business requirement trade-off
meetings to establish technically feasible solution while keeping in mind
the boundaries of scope, budget, and schedule.
Responsible for creating conducting inception workshops to arrive a the
User Personas, User Journeys, User stories and the Project Roadmap.
Handle end to end project management: Release and Scope management,
Story writing, Defect tracking and User acceptance testing.
Mentored and trained the BAs on the client platform through demos and
presentations.
SKILLS
Product Management
Business Analysis / Solutioning/
Transformation
Requirement Elicitation /
Facilitation / Stakeholder
management
SINCE MAY 2016-JAN 2019
ROBERT BOSCH
PRODUCT CONSULTANT - STRATEGY & BUSINESS
Responsible for developing Bosch’s Healthcare solution and service
offerings.
Played a pivotal role in coming up with a HIPAA compliant SaaS platform
from concept to production by closely collaborating with the potential
customers, product users on an on-going basis and directing the team.
Technology Consulting
Business Vision to Execution /
Functional Roadmap
Discovery Workshops / Process
mapping
End User demo / Coaching Team
members
Created Business Model and Go to Market (GTM) Strategy for Digital
solutions and IoT enablement Services for APAC and NA markets.
Delivered custom services to customers in IoT space by conducting
inceptions to define a roadmap, actively maintaining the backlogs,
providing feedback, and signing off the work.
JAN 2016 - MAY 2016
PAYODA TECHNOLOGIES
ASSOCIATE CLIENT PARTNER
Supported sales team by creating strategy and executing lead generation
activities and campaigns like webinar, events etc.
Detailed market analysis, business model canvas development & go-to market
TOOLS
JIRA / TRELLO
CONFLUENCE
VISIO / DRAW.IO
MURAL / JAMBOARD
strategy for the solution.
JUNE 2015 - DEC 2015
INFOSYS BPO - TRANSFORMATION SOLUTION GROUP
SENIOR ASSOCIATE CONSULTANT
Part of the group handling Account Receivable / Payable Automation
solutions.
Led consulting activities for building Operational Reports for leading provider
healthcare organisation client on the basis of Requirements analysis.
Formulated the Implementation strategy by coming up with functional
SHAREPOINT
MS POWERPOINT
MS EXCEL
BASIC SQL
prototypes and RTM.
Dealt with building various revenue capture reports on day to day basis for
billing and collections accuracy (Claim status, Credit balance, Claims denials.
MAY 2012 - MAY 2015
INFOSYS TECHNOLOGIES LIMITED
ASSOCIATE CONSULTANT
Part of Consulting team focusing on Healthcare business across US.
Worked as an associate BA for the development of a solution for payer
ARTICLES
Medium space https://bagavathydurairaj.medium.com/
Recognised as Writer in The
Startup Publication.
How to Transform Your Ideas
Into a Successful Product
enrollment and payment reconciliation. This solution helps payers for
conducting enrollment and payment reconciliation in new marketplace
environment.
Acted as an offshore BA for one of the states in US for development of
Health Insurance Exchange platform as mandated under PPACA Act.
Supported in the Eligibility and Enrollment module formulation with
creation of workflows to communicate the business processes to
development team and solution partners.
What Differentiates a
CERTIFICATIONS
Successful Product From a
Mediocre One?
IoT Articles How to conceptualise and
Implement IOT solutions
Data related articles How to enable Data Driven
Business Decision Making in
an Enterprise
Product Management Certified from the Entry Level
Instaivy Certified IOT Professional
Amity Certified Product Management Professional
APMP (Association of Proposal Management Professional) Foundation certified with
thorough Pre-sales knowledge.
AHIP Part A & B and AHM 250 certified professional with in depth knowledge in
healthcare domain.
Shipley’s Proposal Development Foundation Certified.
