Baffour Sefa

BAFFOUR OSEI SEFA Kumasi-Ghana | - |- PERSONAL PROFILE Cer fied Virtual Assistant and Product Specialist with excellent organiza onal and me management skills, capable of handling high volumes of tasks, including order processing and customer engagement. Thrives in fast-paced environments, effec vely managing mul ple projects simultaneously with a goal-oriented and self-mo vated approach. Seeking a full- me remote posi on to contribute exper se in project coordina on, problem-solving, and client support. KEY SKILLS  Task and Inquiry Management: Skilled in managing mul ple tasks and inquiries efficiently, ensuring mely comple on.  Problem-Solving: Strong analy cal and crea ve abili es to resolve challenges effec vely.  Team Collabora on: Experienced in working collabora vely within team structures to achieve goals.  Adaptability: Thrives in fast-paced environments while maintaining accuracy and focus.  Technical Proficiency: Proficient in Microso Office Suite, CRM systems, and virtual collabora on tools. PROFESSIONAL EXPERIENCE Junior Product Specialist | Beacon Power Services, Kumasi Feb 2024 – Present  Manage client inquiries and provided mely support for product-related issues.  Coordinate team efforts to resolve technical challenges, maintaining high customer sa sfac on.  Track project milestones, prepared reports, and ensure mely delivery of updates to stakeholders.  Organize and process customer requests, demonstra ng reliability and a en on to detail.  Organize training sessions and onboard new client to ensure easy product adop on. Data Capture Specialist | Beacon Power Services, Kumasi Oct 2023 – Jan 2024  Managed high volumes of data entry and ensured the accuracy of all records.  Supported project teams by resolving discrepancies and improving documenta on processes.  Demonstrated flexibility and adaptability in mee ng project deadlines within ght meframes.  Interacted with customers to collect accurate informa on for asset tagging.  Inves gated assigned tasks to ensure precision and efficiency.  Maintained quality standards for data capture, mee ng project benchmarks. Electrical Maintenance Trainee | Electricity Company of Ghana Nov 2022 – Sep 2023  Assisted with scheduling and managing maintenance tasks for various electrical systems.  Documented and tracked system performance, ensuring data integrity and accuracy.  Collaborated with team members to troubleshoot and resolve technical issues effec vely. EDUCATION B.Sc. in Electrical and Electronic Engineering | University of Energy and Natural Resources, Sunyani, Ghana (2022) CERTIFICATIONS  Cer fied Virtual Assistant | ALX Africa (November 2024)