BABY TATIANA MANERA
To work for a company where I may apply and refine the abilities and
skills I've acquired at school and from prior employment. Additionally,
educate yourself on the newest technologies and trends while delivering
the highest caliber of customer care.
WORK EXPERIENCE
Customer Support Representative
5 Marietta St. MRV Sta. Lucia
Pasig CIty 1608--
CHARACTER REFERENCE
Gaia Lustina
Operations Specialist at FMFW.io--
Jon Eric Mendoza
Customer Support at FMFW.io--
SOFTWARE
Zendesk | Salesforce | Power BI |
Intercom | Gsuites | Jira | Slack
SKILLS
Teamwork
Leadership
Flexibility
FMFW.io Exchange | September 2021 - March 2023
Answering questions from users via email or chat about
cryptocurrencies, reporting issues to the right team, helping users with
account and token-related problems, assisting users with withdrawal
and deposit procedures using the tokens they have selected, outlining
app usage, offering KYC support when needed, and handling issues in
real time as a Telegram moderator are all part of the job description.
Senior Analyst
Shopee | March 2021 - June 2021
The work entails using real-time chat to quickly reply to questions from
buyers and sellers. Finding buyer packages for quick delivery, providing
solutions and simple troubleshooting, and meeting predetermined Key
Performance Indicators (KPIs) are among the duties.
Team Leader
TaskUs | October 2016 - March 2021
Providing weekly coaching sessions for team members, holding business
reviews with clients to discuss campaign KPIs, managing the team's
calendar, and overseeing and maximizing team performance are all part
of the job description.
Subject Matter Expert
TaskUs| January 2016 - October 2016
Responding to emails from drivers and riders and addressing their
issues is part of the work. The position also include acting as a team
lead when the supervisor is not present, elevating concerns that need
attention or additional customer verification, and giving teammates
real-time knowledge support.
Attentive to Detail
Communication Skills
Teammate
TaskUs | August 2015 - January 2016
The job involves responding to customer queries through email,
specifically addressing concerns from both drivers and riders using a
ride-sharing app. The responsibilities include basic troubleshooting,
with a focus on delivering excellent customer support and handling
emails in a professional manner. The goal is to meet key performance
indicators (KPIs) while ensuring customer satisfaction.
EDUCATIONAL HISTORY
College of the Holy Spirit
Bachelors of Science in Tourism | June 2004 -March 2005
