Baby Llorca

Baby B. Llorca Address: 124 J.P. Laurel St., Poblacion 4, Sto. Tomas, Batangas, Philippine 4234 Mobile:- Email address:-Skype ID: live:babyllorca1027 SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Virtual Assistant ​- 4 years of Virtual Assistant, handling Emails, assisting the client for all marketing activities, managing files, records and documents, preparing campaign summary reports. Proficient with MS Office, Document conversions (PDF, Word, Excel, Text) Property Management ​– CRM – Lead Contact Management and Organization, skip tracing, data scraping, running comps and schedule appointments for property visits. SMM - ​Creating and sending E-newsletters using Mail Chimp, creating flyers, brochures and posters using Adobe In-Design, Photoshop and Canva. Operational and Performance Management ​- 5 years of operational "Customer Service" experience in Tech, and Collection (Support mediums – Email, eSupport (Chat) and Phones. Appointment Setter/Telemarketer/Sales ​- 3 years in Sales, calling prospects to set up an appointment for a face to face meeting or demo and converting it into sales. Bookkeeping ​– Basic bookkeeping tasks, setting up payments of customers, ​and keeping it up to ​ ​date and responsible for monthly audit. Reading bank statements and running credit checks. EMPLOYMENT HISTORY: Sakal Investing LLC Kansas City, Missouri May 2019 – November 2020 – Full Time ▪ ​Sending SMS and Email campaigns to prospects. ▪ ​Placing Follow Up Calls to Zillow Home Buyer Leads ▪ ​CRM - Lead Contact Management and Organization. ▪ ​Skip tracing ▪ ​Data scraping ▪ ​Set up an appointment for property visit. Lead Management ▪ ​Assist the client for all marketing activities, managing files, records and documents. ■ Rent Instead Minto, Australia April 2018- June 2019 – Full-time ▪ ​Calling prospects who inquired via Facebook page or website. ▪ ​Answer inbound calls assisting customers with their concern regarding the order, item they received, about the payments ▪ ​Process returns and refunds ▪ ​Managing files, records and documents ▪ ​Reading bank statements and run credit check ▪ ​Preparing campaign summary reports ▪ ​Preparing important documents that need to be signed such as contracts, I.D and proof of address ▪ ​Basic bookkeeping ▪ ​Managing and monitoring customer's payment to ensure they set up correctly and continuously paying ▪ ​Responsible for monthly audit ▪ ​Handling emails, assisting the client for all marketing activities, handled customers call and inquiry ▪ ​In charge of social media management, created and sent electronic-newsletters using MailChimp, creating flyers, brochures and posters using Canva, Adobe In Design, and Photoshop ▪ ​Proficient with Google Spreadsheet, MS Office, Document conversions (PDF, Word, Excel, Text) Zylon Technologies ▪ ​Calling prospects to set up an appointment for a face to face meeting or demo with the client. The OMC Group (Online Marketing Company) ▪ ​Calling prospects to set up an appointment for a face to face meeting or demo with the client. Sexy Lean Home Fitness ▪ ​Managing files, records and documents. ▪ ​Calling prospects to set up an appointment for a face to face meeting or demo with the client. ▪ ​Preparing campaign summary reports ▪ ​Handling emails, assisting the client for all marketing activities, handled customers' calls and inquiry. Shlomo Garbi ▪ ​Generating Leads for b2b email campaign. ▪ ​Web searching for products that can be controlled or accessed via Smartphone. ​▪ Web searching for specific details that the client needs such as, Name of the Company, Email address, Contact number, Address, Person in charge and Website Alorica Inc. Philippines SM City Lipa, Lipa City October 28, 2015 – November 2016 ▪ ​Take and process orders for the customer over the phone. ▪ ​Process payments and help Customers with their concern or issues with the product. ​▪ ​Resolve customer's concern and give excellent customer service. EDUCATIONAL ATTAINMENT: Samson College of Science and Technology Edsa Cubao, Quezon City Information Technology- Bachelor's Degree Major: Programming and Systems Analysis and Design (SAD)