Baby Elaine V. San Gil

EDUCATION Cagayan Valley Computer & Information Technology College 2008 - 2010 Associate in Computer Secretarial Diploma in Secretarial Practice is a 2-year long certificate level course on office management with a focus on secretarial level assistance and management. A diploma in Secretarial Practice course is an initial level vocational type certificate course in the domain of office assistance and management. University of La Salette High School Department- BABY ELAINE V. SAN GIL VIRTUAL ASSISTANT PROFILE Virtual assistant, with extensive knowledge of providing customer service, and administrative assistance online. Detail-oriented professional with over two years of experience in answering inquiries, promoting products and services and solving complaints. With very good communication skills, ability to manage conflicts and to solve problems. CONTACT PHONE: (- EMAIL:- WORK EXPERIENCE Gifts For Family Online Virtual Assistant May 2020 - Present Virtually assisted my client with her 3 online stores on Shopify (Gifts For Family Online, Cute Cats Store, Gardening Plants & Flowers). Perform my everyday task, from customer service, tracking orders, importing and uploading products, product research, monitoring orders, searching for products, maintaining stock inventory, processing refunds, and contacting suppliers. GIBI House Boutique Store Keeper July 2013 - May 2015 Greeting customers who enter the shop, be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for, being responsible for processing cash and card payments, and stocking shelves with merchandise. Answering queries from customers, and reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers, and dealing with customer refunds. Keeping the store tidy and clean, includes hovering and mopping. Responsible for dealing with customer complaints, working within established guidelines, and attaching price tags to merchandise in the shop. Receiving and storing the delivery of large amounts of stock. Pandayan Book Store Merchandising Assistant March 2013 – July 2013 Greeted customers in a timely fashion while quickly determining their needs. Responded to customers’ questions and requests. Assisted customers in locating books and other school supplies. Conducted accurate weekly inventory. Handled cash register and POS machine. Mart One Department Store Sales Associate August 2011 – December 2012 Greeted customers in a friendly way. Let the customers look at the products and make a suggestive approach. Make sure the area is clean and organized. Restocking and making sure all the products are available for customers’ needs and preferences. SKILLS     Strong verbal and written English skills. Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email. Entering customer data and organizing customer interaction logs via Trello board. Research complicated cases without prompting to provide more comprehensive service to customers. Remain courteous and calm at all times, even during moments of intense customer displeasure.