Baby Cris Mahusay

BABY CRIS MAHUSAY Customer Service Associate About Me I am a highly committed and empathetic customer service representative, who consistently goes above and beyond to ensure that customer needs are met. With a deep understanding of customer concerns and the ability to quickly find effective solutions. I have proven to be an invaluable asset in the customer service field. My excellent communication skills, coupled with patience and understanding, allow me to connect with customers on a personal level, Education Junior High Completer Sudlon National High School- Senior High Completer Sudlon National High School- SKILLS Customer Service Problem Solving Active Listening Multitasking Flexibility Team work Expertise ensuring they feel heard, valued, and satisfied. My dedication to delivering top-notch customer service is unparalleled, making exceptional representative of thecompany's commitment to customer satisfaction. Objective To utilize my strong communication skills, empathy, and problem-solving abilities in a customer service role to provide exceptional support to clients while contributing to the over all success and reputation of the organization. Work Experience Teleperformance Customer Service Representative Cebu Pacific Air and Telco Account - Management Process Refund Scheduling an onsite visit Optum Global Advantage- Optum GlobalAdvantage Health Care account Answering calls from a member, provider, administrative staff, broker or agent, or other insurance company. Checking benefits, procedure codes, diagnoses codes, facility, and claims. Creating tickets for unresolved concerns such as reimbursement claims not being processed within the turnaround time. Sending email escalation for claims not processed over 30 calendar days Editing Video SocialMedia canceled flights Modem, or wifi Graphics Writing Creating and booking online tickets Scheduling Basic troubleshooting on guest's internet issue, I’ve been immerse in online courses Editing Copy Accepting Inbound Calls Compass Experience Labs- Chat/ Email Support Verifying guest's order from an e-commerce business Processing Refunds Sending email escalations Basic trouble-shooting to the guest account Accepting inbound emails and chat Supporting/ Assisting Agents Language English Filipino References Christian Peralta Supervisor Email :-