Babras Khan

BABRAS KHAN Resume OBJECTIVE Seeking a challenging and responsible position where abilities, education and experience will have valuable application. Position should provide an opportunity to continue growth and advancement. Core Competencies Risk Management, Complacence, Fraud Investigation, Project Management, Critical Thinking, Research and Analysis. SKILLS AND STRENGTHS • Possess knowledge of total customer satisfaction • Demonstrated ability to communicate clearly and handle complaints effectively • Able to anticipate customers’ needs and deliver appropriately • Excellent organizational and interpersonal skills • Exceptional time management skills EXCELLENCE IN CUSTOMER ORIENTATION • Take phone calls and determine purpose of call • Communicate information asked for • Resolve customer complaints • Inform customers and potential customers about the company’s products and services • Perform necessary follow up as required Expertise Fraud Investigation. First Chargeback Presentment Analysis Pre-Arbitration Pre-Compliance Retrieval Request Networks VISA, Master, EFunds, Discover, NYC, ALP, STAR. WORK EXPERIENCE 1: Sr. Chargeback and Fraud Analyst | Innovative 2008 - December 2018 Clients - Payoneer - Western Union - Achieve Card - Greendot 2: Customer Service Representative | TRG THE RESOURCE GROUP 2007 to 2008 Projects (Molton) -Bender ball -Shapley secrets -Easy curves -Crunch less abs -Hercules hooks 1: Customer Support Executive| Trans Data 2006 to 2007 Projects Hungry House – Phone Support Growth pills – Chat and email support Interfaces - Zopim (Live Chat) - Sirportly (Email) - OTRS (Ticket System) EDUCATION BSCS (1st Semester - Freeze) B.A (Punjab University) Intermediate – 2007 (Lahore Board) Matric – 2000 (Lahore Board) Other Experiences & Trainings 1: 12 months American Accent Training. 2: Exposure to US Culture 3: Business Communication 4: Telephone Customer Service Skills Hobbies Movies, Music, Books, Documentaries, Internet surfing, etc. Contact Info Skype ID: babras.khan3 or-Email:-