Wande Ogunsakin, Customer Service Representative
Abuja, Nigeria
COLD CALLER | CUSTOMER SUPPORT | SALES AGENT | OUTBOUND CALLER
PROFESSIONAL SUMMARY:
Results-driven expert with 2 years of experience driving growth through strategic
outreach and customer support. I excel at turning leads into lasting connections and
boosting sales. With a passion for teamwork and creative problem-solving, I'm
excited to bring my skills and energy to a dynamic team.
WORK EXPERIENCE:
SPECIALTY LIFE INSURANCE
Remote, US.
Customer Service / Customer Support
12/2022 – 09/2023
- Responding to customer inquiries and resolving customer issues via chat, email,
or other messaging platforms.
- Efficiently handled an average of 50 tickets daily in 8-hour shifts.
- Achieved an average support response time of 1-3mins
- Providing accurate and timely information to customers regarding products,
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services, or policies.
Assisting customers with troubleshooting technical issues and resolving
problems remotely.
Documenting and maintaining records of customer interactions, transactions,
comments, and complaints.
Escalating more complex or unresolved issues to senior support staff or relevant
departments.
Lead sourcing and generation, as well as booking pitch appointments to sell
company offer, B2B.
NOVA STUDIO
Remote, France.
Customer Service / Sales Associate
11/2023 – 05/2024
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Handled customer calls, emails, chats, or social media messages, providing
accurate and helpful information.
Educated customers on company’s services, benefits, and usage, as well as
company policies and procedures.
Troubleshot and resolved customer complaints, concerns and technical issues in
a fair and timely manner.
Recorded customer interactions, issues and resolutions in a CRM software.
Identified and escalated complex issues to senior support agents, technical
teams or management.
Contributed to quality improvement initiatives which included knowledge base
updates, refined procedures, accepted practices, process improvement and
training programs.
Worked with other departments to resolve customer issues and improve overall
customer experience.
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OPEN NIGERIA
Lagos, Nigeria.
Sales representative
06/2023 – 08/2025
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Generating leads and prospecting for new clients through cold calling,
networking, and referrals.
Presenting and explaining policy options to clients and helping them
make informed decisions.
Quoting and negotiating premiums and terms with clients.
Processing and completing insurance applications, forms, and
documentation accurately and efficiently.
Maintaining client records and updating policy information as required.
Developing and maintaining strong relationships with clients to promote
customer loyalty and retention.
Meeting or exceeding sales targets and performance metrics set by the
company.
Participating in training programs and professional development
activities to enhance sales and product knowledge.
EDUCATION:
Bachelor of Science: Continuing Education & Community Development
Ibrahim Babangida University, Lapai, Niger State, Nigeria.
2014 - 2018
CERTIFICATIONS:
• Customer Relationship Management
• Sales and Marketing
• Conflict Resolution
• Leadership and Effective Communication
• Data Science Alt. School Africa
SKILLS OVERVIEW:
• Customer service
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Critical thinking
• Time Management
• Sales
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Microsoft Office
• Team player
• B2B/B2C
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CRM software
• Organizational skills
• Detail-oriented
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Customer Retention
