Babawale Adekunle

Babawale Adekunle ■ Idiroko, Ogun State | ✉■- Professional Summary Customer Service Assistant with 3+ years of proven expertise in delivering exceptional client experiences across email, chat, phone, and CRM systems. Skilled in building trust, retaining customers, and supporting business operations with efficiency, empathy, and a tech-driven approach. Core Skills • Multichannel Support: Email, Live Chat, Phone, Social Media • Ticket Management & Helpdesk Support • CRM Expertise: Zendesk, Freshdesk, HubSpot, Salesforce • SaaS Technical Support & Troubleshooting • Virtual Assistance: Scheduling, Data Entry, Admin Support • Conflict Resolution & Customer Retention Professional Experience Virtual Customer Support BrightPath Enterprises | Jan 2022 – Jan 2023 • Handled customer inquiries across global time zones with accuracy and professionalism. • Assisted with scheduling, data entry, and admin tasks, boosting team efficiency by 20%. • Provided technical support for SaaS tools, improving client onboarding experience. • Recognized as “Top Performer” for consistent first-contact resolution. Customer Service Assistant TechSolutions Ltd | Feb 2023 – Aug 2025 • Delivered multichannel support (email, live chat, phone) for 500+ daily customer inquiries. • Achieved 95% customer satisfaction rating through quick issue resolution and empathetic communication. • Trained and onboarded new staff on CRM tools (Zendesk & HubSpot). • Reduced ticket backlog by 30% through efficient ticketing system management. Education • Bachelor of Technology (B.Tech) in Anatomy - Ladoke Akintola University of Technology, Ogbomosho, Oyo State • Agosasa Community High School • Nigeria Custom Nursery and Primary School, Idiroko, Ogun State