Babatunde Vincent Ogunsakin

BABATUNDE VINCENT OGUNSAKIN Contact Address: 40 Abeokuta Street, Ogba Ikeja Lagos. Email:-LinkedIn: https://www.linkedin.com/in/babatunde-vincent-ogunsakin-9b761a170 TEL: -. PROFILE SUMMARY Versatile and results-driven professional with extensive experience in Sales, Business Development, Product Management, and Customer Engagement. Skilled in market prospecting, strategic negotiation, team leadership, and relationship building, with a proven track record of exceeding targets and driving revenue growth. Adept at fostering client loyalty, analyzing market trends, and aligning sales strategies with organizational objectives to deliver outstanding business outcomes. EDUCATIONAL EXPERIENCE ⬥ Federal University Lokoja, Kogi State, Nigeria (2014 - 2019) Bachelor of Arts in History and International Studies (Second Class Honors, Lower Division) ⬥ Federal Ministry of Communications, Innovation & Digital Economy (2024) Becoming a Product Manager – ItSkillsCenter ⬥ Transitioning into Product Management – ProductDive, 2023 - 2024 ⬥ Certificate of National Youth Service (NYSC) , 2020 TRAINING & CERTIFICATIONS ⬥ HP Life E-Learning – Design Thinking (2024) ⬥CustomerSuccessU – Customer Success Fundamentals (2024) ⬥University of Michigan (Coursera) – Successful Negotiation: Essential Strategies and Skills (2023) ⬥Aspire Institute – Aspire Leadership Program (2024) ⬥Product School – Multiple Micro-Certifications (2024): • Product Strategy • Product Roadmapping • Product-Led Growth • Artificial Intelligence • Product Analytics SKILLS SET Technical Skills • Sales Strategy & Business Development • Market Research & Competitive Analysis • CRM Management (Pleased, Zendesk, Back Office, Hubspot, Salesforce, Mailchimp) • Team Leadership & Performance Coaching • Digital Marketing & Customer Retention • Negotiation & Closing Soft Skills • Relationship Building & Stakeholder Engagement • Problem Solving & Critical Thinking • Strategic Planning & Execution • Communication & Presentation PROFESSIONAL EXPERIENCES ⬥ SportyBet Gaming Company Customer Service Representative, July 2024 – October 2024 • Resolved customer inquiries through multiple channels (calls, live chat, emails), achieving first-contact resolution targets. • Handled an average of 80 to 120 outbound calls daily, providing exceptional service and addressing customer inquiries effectively. • Ensured issues are resolved on FTR (First time resolution) basis where necessary • Provided product training and troubleshooting guidance to enhance customer experience. • Monitored and reported customer feedback, driving service improvement initiatives. Palmpay Ltd Business Development Executive, May 2024 – July 2024 • Conducted market prospecting, identifying new business opportunities, and engaging potential merchants. • Developed and implemented merchant engagement strategies, tailoring solutions to specific business needs. • Presented customized proposals to clients, fostering trust and showcasing service benefits. • Built and maintained productive relationships with key stakeholders, securing long-term partnerships. • Negotiated contracts, closed deals, and collaborated with cross-functional teams to ensure successful implementation of services. ⬥ Wema Bank Plc Relationship Managing Officer (Marketing Associate), February 2023 – October 2023 • Cold mailing & Cold calling - Recorded a large amounts of cold prospects who turned out to be warm leads through the method of cold mails and cold calling. • Telemarketing - contacting over 50 - 100 existing customers for cross-selling of products monthly. • Consistently surpassed monthly deposit targets, achieving ₦20M–₦80M against a target of ₦10M. • Exceeded account acquisition goals, opening 100–120 accounts monthly (target: 80 accounts). • Managed customer relationships and promoted cross-selling of digital banking products. • Conducted market awareness campaigns and participated in networking events to drive business growth. • Awareness creation and route promotion through digital platforms - Engagements of various roadshows and networking events. • Platform/Account Management - Managing the customers in the banking hub, ensuring customer satisfaction and time management. ⬥ Private Consultancy (Self-employed) Education & Admission Counselor, 2021 – Present • Advised over 100 students on study abroad opportunities in the USA, UK, Canada, and Australia. • Assisted with crafting effective SOPs and academic CVs, reviewed by over 80 prospective students. • Conducted workshops on securing scholarships, with 100+ participants successfully obtaining funding. ⬥ Community Grammar School, Ekiti State Teacher (NYSC), 2019 – 2020 • Prepared students for WAEC examinations, achieving a 90% pass rate in Civic Education. • Organized career seminars for over 150 students to guide them in tertiary education choices. VOLUNTEER EXPERIENCE ⬥ Water Sanitation And Hygiene (WASH) — Educator (2019) Supported the 2019 Global Handwashing Day campaign, raising awareness on hygiene practices. PROJECT EXPERIENCE ⬥ SureBuy PRD (2024) – Developed an E-commerce platform integrating Escrow payment for secure transactions. ⬥ NovaCraft (2024) – Designed a marketplace app connecting skilled artisans with customers, promoting economic empowerment. PROFESSIONAL MEMBERSHIP ⬥ Member, American Spaces, 2024 ⬥ Member, Young African Leaders Initiative (YALI), 2024 ⬥ Member, Black Professional in International Affairs (BPIA), 2024 ⬥ Member, Global Ambassadors of Sustainability, 2024 ⬥ Member, Amnesty International Nigeria (2024) ⬥ Member, Inter-agency Network for Education in Emergencies (2024) REFERENCES Available on Request.