Babatunde Ayo

I am a Customer Support & Reputation Management Specialist who helps businesses build trust, improve customer satisfaction, and maintain a strong online presence. With experience in professional communication, copywriting, and customer-facing roles, I expertly manage customer inquiries, review platforms, and brand reputation across digital channels.

My focus is on helping brands maintain a positive image—especially on platforms like Trustpilot, Google Reviews, and social media. I handle review responses with a tone that is calm, professional, and empathetic, ensuring customers feel heard while the brand maintains credibility. Whether the feedback is positive, neutral, or negative, I craft responses that protect the company’s image and reinforce customer loyalty.

I also provide full customer support services, including replying to emails, assisting with inquiries, resolving concerns, and escalating issues when necessary. My approach is simple: fast response time, clear communication, and customer-first interaction. This helps businesses reduce churn, improve satisfaction scores, and deliver an excellent customer experience.

With a background in copywriting, I bring strong writing skills into support tasks. This includes writing polished messages, clear explanations, policy-friendly responses, and brand-aligned communication. I’m also experienced in identifying common customer issues, summarizing them for teams, and recommending improvements that help businesses grow.

I work well with ecommerce stores, SaaS companies, agencies, and online brands looking for someone reliable, detail-oriented, and consistent. My goal is to reduce your workload while giving your customers a smooth and professional experience.

What I Can Do for You:

• Respond to Trustpilot, Google, and app store reviews
• Manage customer inquiries via email, chat, or support platforms
• Write professional responses that protect brand image
• Resolve customer issues and provide accurate information
• Organize customer feedback for team improvements
• Monitor reputation and assist with ongoing customer communication
• Maintain brand tone and consistent messaging
• Reduce negative reviews through proactive communication

I’m committed, organized, and available for long-term or short-term projects. If you need someone who can represent your brand with professionalism, empathy, and clarity — I’m here to help.