Babatunde Adetayo

ADETAYO BABATUNDE SAMUEL LinkedIn: https://ng.linkedin.com/in/babsaccount JOB OBJECTIVE; An articulated, highly motivated graduate, accustomed to working under pressure and using own initiatives. Good understanding of Economics, Management and Accounting concepts. Ability to carry out all major operations specified by the management and act in accordance with the ethical requirement of the organization. PROFESSIONAL SKILLS AND COMPETENCIES • Strong interpersonal relationship • Leadership skill and Self motivated • Analytical and problem-solving skill • Market research and development economics • Excellent communication skill • Good project management skill • Cost control and risk management • High level of attention to details • Influencing and negotiation • Proficiency in micro-soft word, excel and power-point and experience with statistical packages (i.e SPSS, Power Bi etc) and accounting packages (Quickbook, Xero etc) PROFESSIONAL QUALIFICATION AND CERTIFICATION February 2026: Virtual Assistant Training - Transformation Academy (Udemy) October 2020: Customer Analytics - University of Pennsylvania (COURSERA COURSE CERTIFICATES) August 2020: Problem Solving with Excel - PWC (COURSERA COURSE CERTIFICATES) May 2020: Data-Driven Decision Making PWC (COURSERA COURSE CERTIFICATES) February 2013: Graduate Member of Nigerian Institute of Management (GMNIM) ACADEMIC QUALIFICATION-: Master of Science in Economics University of Lagos. GPA 4.07/ 5.0 (81.4% grade point-: Bachelor Degree in Education (Economics) University of Lagos. Second Class Upper Division (2:-: National Diploma in Accountancy (OND). Lagos State Polytechnic. CAREER HISTORY • APRIL 2019 to Date: STANDARD CHARTERED BANK Cash Officer/ Client service Executive DUTIES: • Process Static Data on CEMS • Ensure effective and timely service delivery to customers at all customer service units. • Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times. • Maintain a customer friendly disposition at all times. • Ensure prompt TAT in line with service level agreement. • Ensure timely preparation and rendition of reports to internal and external parties as required from time to time. • Supervise the activities of all tellers. • Prompt and accurate consummation of all transactions within the bank’s approved turnaround time • Administration of Cash and Vault. • Ensure availability and workability of working tools for tellers • Authorize all cash transactions above tellers’ limits • Review teller’s payout limit, taking into cognizance the teller’s error rates • Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash • Ensure transaction vouchers are called over after the close of business daily • Maintain up-to-date cash tellers’ proofs and vault registers. • Ensure the branch maintains cash holdings within the approved COP limit. • Ensure zero fraud tolerance / error rates. • Ensure SOD, EOD and online daily reports are distributed to appropriate officer • Ensure daily and monthly reconciliation of all branch suspense account • Print EOD reports for BM, BOSM and Relationship Managers • Ensure timely print and distribution of KYC reports. • Responsible for undertaking the business monitoring and testing report findings and exceptions. • Review and ensure all suspense, sundry and clearing accounts are reconciled daily. • Raise Branch expenses items on E-procurement • Ensure adequate stocks and management of all stationery items • Scanning all NCAP transactions (Investments, Overdrafts, Credit cards, Fixed Deposits etc) and indexing on Eops • Perform call backs in line with call backs DOI and laid down matrix • Involve in Branch stability by ensuring compliance with processes/policies to ensure top-notch service delivery. • Ensure all Branch transactions comply with internal and external policies and regulations. • Maintain all hardware and software log up to date • Scanning all processed OTT transaction to the hub, via Filenet / E-ops for further processing. • Remain alert to the risk of money laundering and assist in Bank's efforts in combating it by adhering to the principles in relation to KYC. • Handling customer enquiries in a manner which meets agreed service standards • Collate and report ‘Form A’ transactions for CBN verification. • Contribute to overall success of the Branch as a team • 2017 to Date: STANDARD CHARTERED BANK Branch Operations Officer DUTIES: • Ensuring customers queries are attended to promptly for resolution • Handle the following transactions and provide service according to laid down procedure and standards of services; Cash transactions, Funds transfer, Customer inquiry, Cheques collection, Account maintenance, Balance confirmation, Customer complaint handling, Rate board update, Cross selling, Internal and external reports. • Adherence to till limit and floor limit. • Assist TSM/BOM to ensure all operational, compliance, control, procedure and guidelines are properly carried out and ensure internal and external carried out and adhere to. • Comply with internal policies and external regulations and ensure all internal and external reports to be submitted on time • Build up good relationship with all internal and external customers. • Improve personal product knowledge and acquire multi-products processing skill. • Spot and refer potential prospects to sales staff for closure • Knowledge of relevant regulations and internal risk and compliance policies and procedures • Understand and comply with Bank Operational Risk control standard underlying operating process and ensure risks are minimized. • Manage account operations to achieve optimal service delivery in line with best practice other administrative functions. • Attend to customer sales and financial enquiries. • Evaluate customer needs and provide assistance as to products required • Cross-sell bank products to existing and potential clients. •- DIAMOND BANK. Customer Care Representative DUTIES; • People management • Receive complaints and requests on behalf of the organization (through calls and emails) • Sell product and services and provide efficient customer services • Capture and ensure resolution of customer’s complaint and requests • Efficient multi-tasking skill • Monitoring of VIP credit cards • Good knowledge of CRM application • Strong communication – verbal, written and presentation • Relationship management – internal to the organization and external • Good knowledge of banking products and services. HOBBIES • Reading, critical thinking and calculating. • Watching educative programs and surfing the internet. • Teaching and interacting with people. • Love working, applying both physical and mental strength towards achieving goals, it helped during my schooling and working experiences. REFEREES: Available on request.