Babalwa

BABALWA KEITH PHILLIPS Free lancer Plaatjie Street Bochabela Bloemfontein- |-| Code 10 Licence Professional Summary Motivated and detail-oriented professional with hands-on experience as a Service Advisor Assistant and Fleet Manager Assistant in the automotive industry, combined with a strong background in career development support. I bring proven skills in customer service, vehicle service coordination, job card processing, and use of Sage and VMG DMS systems, as well as expertise in CV revamping, cover letter writing, and job application assistance. I have a solid understanding of workshop operations, vehicle stock management, and administrative processes, along with the ability to guide job seekers in presenting their professional profiles effectively. My goal is to support CMH’s service excellence by ensuring smooth service appointment scheduling, accurate repair order processing, and professional client engagement—while also helping individuals advance their careers through targeted and well-prepared applications. Education Postgraduate Diploma in Arts Governance and Political Transformation|2023|University of Free State  law policy  governance  law principles Bachelor of Arts in Governance and Political Transformation | 2021 | University of Free State  Governance  Business policy  communication  Human resource Higher Certificate | 2018 | University of Free State • Psychology • Political science • Computer literacy National Senior Certificate (GRADE 12) | 2017 | Bloemfontein South High School • Life Science • Business studies Experience SERVICE ADVISOR | EXECUTIVE MOTOR WORLD | APRIL 2024 – PRESENT      Handle confidential customer and vehicle data with professionalism and accuracy. Support workshop operations by preparing and processing job cards and service documentation. Create and manage quotations and purchase orders using Sage and VMG DMS systems. Provide administrative support by filing service records, tracking deadlines, and maintaining logs. Manage customer service communications, appointments, and follow-ups in a highpressure environment. FLEET MANAGER ASSISTANT INTERN | EXECUTIVE MOTOR WORLD | APRIL 2024 – MARCH 2025      Accurately and efficiently captured and managed data, with proficiency in numerical analysis and reporting, particularly in Excel. Utilized VMG DMS app for data management and analysis, ensuring secure handling of essential documents. Demonstrated excellent organizational and time management skills, prioritizing tasks, meeting deadlines, and providing strong administrative support with a focus on customer service. Analyzed and compiled information on vehicle status, including license and registration details, tracker information, and service due dates. Data capturing on Sage, Created Purchase orders, and quotes for vehicle to be recon (worked) on.  Identified areas for improvement and implemented effective solutions, streamlining processes and improving efficiency, with a strong focus on customer service and support. SKILLS TRAINER INTERN - ADMIN | FAMOUS BRANDS | BLOEMFONTEIN | FEB 2023 – FEB 2024      Managed diary coordination, calendar tracking, and booking logistics for the training team. Handled and filed various compliance and audit documents, including confidential materials. Processed data entries and maintained internal tracking systems for training and HR programs. Supported leave management, onboarding, and staff record keeping. Maintained communication lines with internal departments and franchise partners. ADMINISTRATIVE ASSISTANT | MOOR CONCEPT | BLOEMFONTEIN | JUNE 2021 – NOV 2021      Provided full administrative support including filing, reception duties, and document processing. Reviewed, updated, and archived client and employee contracts in compliance with legal requirements. Prepared monthly finance and operations reports for management review. Coordinated client service schedules, meeting rooms, and documentation for legal review. Assisted in responding to phone and email inquiries with professionalism and discretion. STUDENT REPRESENTATIVE COUNCIL, STUDENT AFFAIRS | UNIVERSITY OF FREE STATE | DEC 2021 – AUG 2022  Served as a student leader and advocate, promoting inclusivity, accessibility, and policy development for marginalized communities, including students with disabilities and the LGBTQIA++ community. Skills      Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, Teams) Strong administrative and secretarial skills Excellent written and verbal communication Good interpersonal relations Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)            Ability to draft basic correspondence Meeting coordination and minute-taking Planning and organizational skills Professionalism and confidentiality Ability to work under pressure Teamwork and collaboration Integrity, responsibility, and self-motivation Good judgment and objectivity Adaptability in a changing environment Receptionist and front-line client service skills Budget tracking and financial administrative support Training and Certifications YES4Youth Work Readiness Training Famous Brands, Bloemfontein - January 2024     Self-awareness Work place readiness Financial literacy Time Management      Corporate effectiveness Safety and Digital literacy Communication Entrepreneurship Fundamental of Restaurant Manager, Famous Brands Famous Brands, Bloemfontein - October 2023       Leadership Development Team management Delegate management Program Management Time Management Leading a shift References Adib Shaat| Supervisor | Executive Motor World |- - Gerhard Classens | Manager | Executive Motor World |-| - Shaun Marsh | Regional Training Manager | Famous Brands |-|- /- Leaoa Mokone | Owner | Moor Concept PTY LTD |-|- Luvuyo Jacobs | SRC President | Student Affairs |-|-