Babalola Aanuoluwapo

AANUOLUWAPO BABALOLA Virtual Assistant & Customer Support Specialist Zendesk | Freshdesk | Intercom | HubSpot | Salesforce Calendar | Inbox | Operations | AI-Assisted Workflows Full-Time | Remote | PST & Global Time Zones SUMMARY Virtual Assistant with 6+ years supporting founders and businesses with calendar management, inbox organization, and customer support operations. Managed 150+ emails daily, reduced inbox backlog by 40%, and improved response time by 35% using Zendesk, Freshdesk, and structured workflows. Experienced in handling multi-time-zone scheduling, CRM systems (HubSpot, Salesforce), and AI-assisted workflows to improve efficiency and reduce repetitive tasks. Focused on helping clients stay organized, responsive, and operationally efficient. WHAT I CAN HELP YOU WITH ●​ Calendar management (Google Calendar, Calendly, time zones)​ ●​ Inbox management (Gmail, Outlook, filters, templates)​ ●​ Customer support (Zendesk, Freshdesk, Intercom)​ ●​ CRM management (HubSpot, Salesforce)​ ●​ Travel planning (flights, hotels, itineraries)​ ●​ Data entry and research​ ●​ Task and project coordination​ ●​ AI-assisted admin support​ KEY RESULTS ●​ Reduced email backlog by 40% (150+ emails/day)​ ●​ Improved response time by 35% using support tools​ ●​ Managed 40+ meetings/week across global time zones​ ●​ Reduced scheduling conflicts by 25%​ ●​ Saved 10+ hours weekly through structured workflows​ ●​ Automated repetitive tasks using Zapier​ EXPERIENCE Freelance Virtual Assistant (Remote) 2023 – Present ●​ Managed executive calendars and scheduled 40+ weekly meetings across time zones​ ●​ Organized inboxes using Gmail filters and templates, reducing backlog by 40%​ ●​ Handled customer support tickets via Zendesk and Freshdesk​ ●​ Coordinated travel (flights, accommodation, itineraries)​ ●​ Maintained CRM data in HubSpot and Salesforce​ ●​ Automated workflows using Zapier to reduce manual work​ Virtual Assistant — RubyGold Hotels 2021 – 2023 ●​ Managed customer inquiries via email and CRM​ ●​ Organized company files using Google Drive​ ●​ Coordinated internal communication via Slack and Teams​ Customer Service Representative — African Alliance Insurance 2019 – 2021 ●​ Handled high-volume customer inquiries via phone and email​ ●​ Maintained accurate CRM records​ ●​ Resolved customer issues and escalated complex cases​ Administrative / Executive Support Roles 2015 – 2021 ●​ Managed schedules, meetings, and correspondence​ ●​ Coordinated events and stakeholder communication​ ●​ Maintained documentation and reports​ TOOLS Google Workspace | Zendesk | Freshdesk | Intercom HubSpot | Salesforce | Calendly | Slack | Zoom Asana | Trello | ClickUp | Notion Zapier | Canva | AI tools | TripAdvisor | Tripit AVAILABILITY ●​ Full-time (40+ hours/week)​ ●​ Available for PST and global time zones​ ●​ Immediate start