Babajide Onatayo Onanibosi

I am a versatile Customer Service and Operations professional with hands-on experience in Customer Support, Fleet Engagement, and Logistics Coordination. Over the years, I’ve developed the ability to solve problems quickly, support customers effectively, and use data to improve operational performance.

Customer Service / Fleet Engagement Officer – Kwik Delivery

• Delivered real-time support to customers and riders, maintaining under 5 minutes response time for urgent issues.
• Improved customer retention by 15% through better communication and tracking transparency.
• Achieved a 90% complaint-resolution satisfaction rate.
• Maintained 98% adherence to service processes and standards.
• Collaborated with operations to reduce delivery time by 10% through route and workflow optimization.

Customer Support / Logistics Officer – Godman International Concepts

• Coordinated dispatch operations with a 98% on-time delivery rate.
• Strengthened client communication, improving overall service reliability.
• Monitored delivery performance and ensured accurate documentation and invoicing.
• Supported customers across multiple locations, ensuring timely issue resolution.

I combine strong communication skills, analytical thinking, and operational understanding to deliver smooth customer and fleet experiences. My work is driven by clarity, accuracy, and consistency. I’m also building technical capability in Excel, SQL, and Power BI, working on dashboards that turn operational data into actionable insights.