Baaba Odoom

BAABA ODOOM Phone:- Email:-EDUCATION 2014 - – 2013 University of Ghana BSc Information Technology St. Louis Senior High school WASSCE OTHER CERTIFICATIONS 2016 Mobile Application Developer (IBM) 2017 Application Security Analyst (IBM) WORK EXPERIENCE Juris Ghana Legal Practitioners October 2020 – till date Executive assistant • Maintain legal database, track and organize case documentation. • Manage daily office operations and provide legal administrative assistance. • Handle all aspects of general trial preparations by scheduling court depositions, hearings and other meetings. • Purchase office supplies of products/materials, track and record orders. • Process third party and client invoices. Vodafone Ghana June 2020 – October 2020 Sales Executive • Identified new business prospects through cold calling, sales visits, networking and referrals. • Had meetings with clients virtually and during sales visits. • Negotiated contracts to arrive at the best deal for the client and the organization. • Maintained relationships with clients by providing support, information, and guidance. ZroNet Africa October 2019 – May 2020 Key responsibilities Account Executive • Actively sort out new client opportunities through cold calling, networking and social media. • Created customer accounts, maintained and documented professional sales. • Scheduled meetings with potential clients, listened to their needs and concerns and granted their wishes. • Negotiated profitable pricing to maintain projected revenue, without compromising an account. Community Manager/Marketing • Prepared detailed marketing forecasts on a daily, weekly and quarterly basis. • Utilised creative methods of engaging users to increase activities on our various platforms. • Identified “real-time” social media content opportunities and executions. • Established workflows for requesting, creating, editing, and publishing social media content and communications. Scancom PLC (MTN Ghana) National service September 2018 – September 2019 Key responsibilities FTTX support • Created Fiber broadband accounts for subscribers and provided customer experience support. • Raised tickets on issues and assigned to teams responsible. • Received subscriber complaints and ensured resolution and customer satisfaction as per SLA. Partnership/Channel Accounts • Recruited and onboarded reseller channels, employees, and coordinated activities between both companies. • Engaged in onboarding business partners, negotiated contracts with them and participated in organizing product training. • Worked with strategic partners to identify and qualify major opportunities on behalf of MTN. • Managed and prioritized our partner’s schedules to ensure that their time was focused on critical, strategic issues. • Participated in the interview panel of new sales reps and sales management candidates. Product Management and Project Support • Provided outstanding customer experience, receiving 96% in customer service feedback surveys to reduce churn. • Coordinated weekly meetings and organized events for team building and development. • Organized product activations to increase field sales. • Reconciled accounts, shared daily sales reports, expense reports, purchase orders, and invoices each week. Consolidated Bank Ghana (CBG) Internship June 2016 – August 2016 Information Systems and Technology • Worked on upgrading banks' software systems. • Monitored system traffic. • Assisted employees to solve IT issues. Consolidated Bank Ghana (CBG) Internship June 2015 – August 2015 Operations Department • Opened accounts for customers. • Worked on executing payment orders. • Supported with the reconciliation of bank statements. SKILLS • Strong computer skills and proficiency in MS Office. • Effectively manage my time through careful planning and organization of work activities. • Possess an aptitude for identifying and resolving problems efficiently. • Excellent communication skills that result in positive interpersonal relationships. • Consistently meet deadlines and produce detailed, complete work at a high standard. • Constantly prove my ability to make sound decisions based on valid information. References Name: Mary Dei Sarpong Organization: Ghana Interbank Payment and Settlement Systems Ltd. (GHIPS) Position: Head, Cards & Verified Payments Postal Address: GPO,121, Accra Mobile:- Name: Joseph Opoku Organization: Scancom PLC (MTN Ghana) Position: Head, Partnership Accounts Mobile:- Name: Richard Densu Organization: Scancom PLC (MTN Ghana) Position: Senior Manager of Customer Enablement at MTN Ghana Mobile:-