B. Lynne Slape

 Profile Motivated, personable business professional with 12+ yrs as Customer Service Rep., including 7+yrs Sales experience in Incoming, Outgoing, Cold Calling, Retail, Internet, and Upselling : 12+yrs of Data Entry experience in various types of programs and OS:and 10+yrs in Medical Field workinging with patients or clients in Group, Dr.'s office,and pivate sectors Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting strict state and insurance guidelines Flexible and versatile – able to maintain a sense of humor under pressure. Excellent team-building skills. Skills Summary Well Organized Report Preparation Written Correspondence General Office Skills Computer Savvy Customer Service Scheduling Sales Conflict Resolution Back Office Operations Front-Office Operations Team Liaison Self Starter Employment History Private Client – Chesapeake, VA 23325 Primary Daytime Caregiver for 1 adult Private Client – Ft. Bragg, NC Live-in Care Giver to 2 children LILLIAN VERNON – Va. Beach, VA Seasonal Customer Service Rep/Data Entry QUEST,INC. – Livonia, MI All around Patient/Client Care for 5 adults – Group Home BOOKS CONNECTION – Livonia, MI Customer Service/Data Entry/Bookseller HESLOP'S – Novi, MI Incoming Call Center Customer Service Rep Education Travel Writers Cafe – Great Escape Publishing, Del Ray BEACH, FL ACT Travel School – Pompano Bch, FL HS Graduate - 1980 Organizations INTERNATIONAL TRAVEL WRITERS & pHOTOGRAPHERS ALLIANCE