--www.linkedin.com/in/benghock
Singaporean (CAT1A Security Clearance)
REGIONAL DIRECTOR
An IT leader with over 20 years of experience in regional IT Operation Management. Extensive background in IT Services Provider, media industry and government. I am a certified recruiter (CEI-KAH by Ministry of Manpower), a Resilience trainer and a certified Coach in Gallup Strengths | Career | Positive Psychology.
PROFESSIONAL EXPERIENCE
IT Leadership
Regional Director @Astreya (2 year)
Led teams of SDMs and engineers in ITSM services to Google.
IT Manager (ITBP) @IPOS International (3 year)
Strategized IT roadmap and policy, managed IT projects and operation for new subsidiary startup.
Service Delivery Lead @Dell (2 year)
Led teams of leads and engineers in ITSM services to GE and Microsoft.
Tech Consultant @HP (1 year)
Pioneered MS patching for SG Government SOE project.
Sr IT Lead @Elsevier (4 year)
Led Project Management for e-commerce site setup.
Led regional support services to various APAC sites.
IT Lead @Getronics (4 year)
Led ITSM services to various MNCs (Exxon, GE, Philips)
Service Desk Lead @NCS (1 year)
Led IT service desk for various SG Government clients.
Helpdesk Lead @Pacific Internet (1 year)
Led IT helpdesk for public users and NOC monitoring.
Other professional experiences
Recruiter (freelance)@ various recruitment agencies(1 year)
Production engineering @ Apple Computer (3 year)
IT CERTIFICATION
Comptia Security+
ITIL® Foundation Certificate in IT Service Management
Microsoft Certified System Engineer (MCSE – Messaging)
EDUCATION
Graduate Diploma (Organizational Psychology)Aventis School of Business
Graduate Diploma (Applied Positive Psychology)School of Positive Psychology
LINKEDIN RECOMMENDATION
“…He is an excellent strategic planner with a visionary mind. He does take good care of his staffs, a well caring leader and always inspire people to look forward and plan ahead. To me he is one of my best lifetime mentors and have to admit that I have personally benefited so much from his unselfish advices. He is a remarkable leader to me…”
— Roger Huang, APAC Service Delivery Manager. Worked with BengHock in different groups
More info is available @ http://www.linkedin.com/in/benghock (EN)