Azubuike Uchechi

UCHECHI AZUBUIKE CUSTOMER SERVICE REPRESENTATIVE PROFILE SUMMARY Dedicated and results-driven Customer Service Representative with strong communication and problem-solving skills. Proven ability to provide exceptional service, resolve customer issues, and exceed expectations. Skilled in active listening, conflict resolution, and relationship building. Proficient in CRM software and ticketing systems. Committed to delivering high-quality support and driving customer satisfaction. Seeking a challenging role where I can utilize my skills to build strong customer relationships and contribute to a positive customer experience. EDUCATION Imo State University, Owerri -) Bachelor’s Of Science Animal and Environmental Biology Our Saviour Girls Secondary School, Aba Abia state (2008 -2014) Waec Shalom international Primary School, Portharcourt -) First school Leaving Certificate SKILLS Clear and Professional Communication Conflict Resolution and De-escalation Remote Customer Support Empathetic Listening and Problem-Solving CRM and Ticketing Systems (e.g., Freshdesk, Zendesk) Google Workspace (Docs, Sheets, Gmail, Drive) Microsoft Office Suite Email and Live Chat Correspondence Time Management and Task Prioritization Detail-Oriented Documentation Confidential Information Handling Cross-Functional Collaboration Adaptability in Fast-Paced Environments Service Quality Assurance CERTIFICATIONS Technical Support Fundamental IT Skills training Customer Service Foundation Building Rapport with Customers Customer Service: Problem-Solving and Customer Experience Foundations PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPESENTATIVE Imo State Data Management Centre | APRIL 2022 -DECEMBER 2024 Received and responded to calls from the public, assisting with inquiries, complaints, and follow-ups, and making sure issues were properly documented and forwarded to the right departments. Acted as the first point of contact for clients reporting system or network issues, Maintain accurate records of interactions and followups using CRM systems, supporting continuity and high quality service delivery. Maintained email tickets daily using zendesk and freshdesk Provided real time support via live chat and email to resolve customer issues quickly. NATIONAL YOUTH SERVICE CORPS Four Towns Community Secondary School, Akwaibom, Uyo. ( 2021 - 2022) ADMINISTRATIVE VIRTUAL ASSISTANT DEVRON ATTORNEYS LAW FIRM |January2025 -Januay2026 Answered phone calls and responded to emails, directing inquiries to the appropriate staff and ensuring prompt and professional communication. Prepared, typed, and proofread legal documents including contracts, letters, briefs, affidavits, and memos, ensuring they were accurate and properly formatted. Organized and maintained both physical and electronic filing systems, making it easy to retrieve case files and supporting documents when needed. Handled confidential client information with discretion, maintaining professionalism and trust at all times. Assisted with legal research and basic case preparation by gathering background documents and managing follow-ups with clients. Managed and responded to emails, scheduled meetings, and maintained calendars for team members.