Azubuike Chioma Faith

Azubuike Chioma Faith

$10/hr
Customer Care Specialist
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Porthacourt, Rivers, Nigeria
Experience:
2 years
. CHI OMAAZUBUI KEFAI TH House6Rev i v al Cl ose, Sal av at i onAv enueObi Wal i , Rumi gboPor t hacour t Emai l : azubui kechi omaf ai t h28@gmai l . com | Mobi l e: '-,- CAREEROBJECTI VE Chi omai sapeopl eOr i ent at edCust omerSer v i cePr of essi onal wi t hapr ov ent r ackr ecor di nDel i v er i ngexcept i onal Cust omerser v i ce.Shei sr esour cef ul , cust omercent r i c, I nnov at i v e, andr esul tor i ent at edi ndi v i dual .Chi omabel i ev es i nexceedi ngCust omer sexpect at i onsbygoi nganext r ami l ei nor dert oenhancecust omersat i sf act i on, exper i ence, r et ent i onandbestser v i cedel i v er y .Iseekt oi dent i f ywi t hat eam i nagl obal wor kspacewi t ht heai mt odr i v e or gani zat i onal obj ect i v es, whi l euphol di nggl obal bestpr act i ce. SKI LL/ COMPETENCY ● ● ● ● ● ● ● ● Emot i onal I nt el l i gence Leader shi p Mul t i t aski ng Cr eat i v i t y Cust omerRel at i onshi pManagement Mi cr osof tOf f i ceTool s I nt er per sonal Rel at i onshi p Pr obl em Sol v i ng WORKEXPERI ENCE JULY2019FEB2020 ACCESSBANKPLC Posi t i on: Cust omerSer v i ceOf f i cer JobRol e Responsi bl ef orr esol v i ngcust omercompl ai nt sbyi dent i f y i ngpr obl emsandt aki ngappr opr i at ecor r ect i v e ✔ act i oni nev er yaspectoft hebanki ngpr oduct sandser v i ceswhi chr esul t edi n50%i ncr easei nt heuni t ’ sef f i ci ency I mpr ov edt heef f i ci encyofcust omerser v i cegener al l ybyt r ai ni ngt hebr anchoncust omerser v i cesr el at ed ✔ pol i cyandpr ocedur e,new pr oduct sr el easedbyt hebankandhow t odemonst r at epr of essi onalet i quet t ewhen i nt er f aci ngwi t hcust omer s. Super v i sed pr operr ev i ew and f i l i ng ofcust omer s document sr el at ed t o account s opened,ebanki ng ✔ pr oduct s, t r adeser v i cesandf xr el at edt r ansact i ons I mpl ement edt hebanksl ai ddownpol i ci esandpr ocedur esi nt hepr ocessi ngofaccountopeni ng, cust omer ’ s ✔ ebusi nesspr oductr equestandf xr el at edt r ansact i on Achi ev edcust omersat i sf act i oni nt hebanki ngpr oduct sandser v i ces,i mpr ov edt hebr anchpr of i t abi l i t y ✔ posi t i onandi ncr easei ncust omerbase JULY2016–JUNE2017 FAI THFABRI CS( LAGOS, I MO, RI VERSSTATE) Posi t i on:Sal esManager / Cust omerSer v i ceRep JobRol e Responsi bl ef ori nt r oduci ngcust omer st ot hel at estf ashi ondesi gnsui t abl ef orev er yoccasi onandensur i ng ✔ cust omer sl eav esat i sf i ed Super v i sed… ✔ I mpl ement ed ✔ Achi ev edgr owt hi nsal esandawar enessoft hebr andi nt her egi onundercov er age. ✔ EDUCATI ON 2019 Nat i onalYout hSer v i ceCor ps( NYSC) Met r opol i t angi r l sSecondar ySchool EnuguSt at e 2016 I moSt at eUni v er si t y B. A.Theat erAr t s( SecondCl ass) 2012 CommandSecondar ySchoolI y anaI paj aLagos WestAf r i canCer t i f i cat eExami nat i on( WASSCE) 2006 CommandChi l dr enSchoolSi gnalBar r acksMi l e2 Fi r stSchool Leav i ngCer t i f i cat e( FSLC) TRAI NI NGSATTENDED Fr audAl er tt r ai ni ng( AccessBankPLC) ✔ 2019 Ant i moneyl aunder i ng/ t er r or i sm Al er t ✔ Cust omerSer v i ceSemi nar( AccessBank) 2019 Ef f ect i v eCommuni cat i onandcust omermanagementski l l s ✔ . I CSOut sour ci ngOr i ent at i onTr ai ni ng Emot i onal I nt el l i gence 2019 PERSONALDATA Gender : Femal e Dat eofBi r t h: Oct ober6 , 1994 Mar i t al St at us: Si ngl e Languages: Engl i sh, I gbo, Yor uba t h I NTERESTS Danci ng, Tr av el l i ng, Net wor ki ng, REFERENCES EmekaUf ondu Regi onal Manager -I CSOut sour ci ngLt d( Sout hSout h- PAGE2
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