Azeez Taoreed

AZEEZ TAOREED AJIBOLA Abeokuta, Ogun State Nigeria -,-PROFESSIONAL SUMMARY Highly skilled and detail-oriented virtual assistant with over 5 years of experience supporting executives across various sectors, including technology and finance. Expert in managing complex schedules, coordinating communications and optimizing administrative processes to improve efficiency. Proficient in Microsoft office suit, Google workspace and various virtual assistant tools such as Apollo, HubSpot, Monday.com, Calendly and a lot more. Highly adaptable with a strong ability to learn new technologies quickly. Proven track record in prioritizing tasks, meeting deadlines and providing exceptional customer services in dynamic remote environments. SKILLS & PROFICIENCIES Virtual Assistant Customer support Email Management Email Marketing Cold Calling Warm Calling Appointment Settings Data Entry Online Chat Support List Building Lead Generation Lead Nurturing WORK HISTORY 09/2019 – Present Business Manager and Sales Officer HAYZID BUSINESS CONCEPT Develop and Execute strategic plans, resulting in a 30% annual increase in sales. Implement quality assurance protocols, reducing product return rates by 10% Create a customer feedback system that leads to significant service improvements. Conduct performance evaluations to identify skill gaps and provide targeted training. Supervise the integration of new inventory and CRM systems, streamlining operations. 04/2015 – 09/2019 Customer Support Representative BRIGHT TECHNOLOGIES Delivered exceptional customer services for bright Technologies, a leading broadband provider by addressing and resolving a wide range of customer inquiries and issues Maintained vast knowledge of company products, services and policies to provide accurate and personalized recommendations for our clients. Documents and track customer interactions and services requests using CRM software, ensuring all relevant details are recorded and follow-up actions are taken. Managed high-volume inbound and outbound communications via phone, email and live chat ensuring prompt and accurate responses to customers concerns Contributed to tax performance goals by meeting and exceeding key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. 01/2013 – 02/2015 Mathematics Teacher Alabata High School, Ogun State. Developed engaging lessons aligned with the national curriculum, adapting to meet diverse student needs. Regularly evaluated students' performance through tests and assignments, offering personalized feedback. Provided extra support for struggling students, helping them improve their math skills. Used educational software and multimedia tools to explain complex concepts effectively. Encouraged participation in math clubs and competition to nurture a passion for the subject. EDUCATION 2020 Bachelor of Science (BSc. Ed) MATHEMATICS National Open University, Nigeria 2012 National Certificate in Education (NCE) Computer Science / Mathematics Federal College of Education, Abeokuta Nigeria CERTIFICATION 2024 ➢ On Demand IT Support ➢ ALX Virtual Assistant ➢ Technical Support Fundamental (Coursera)