Ayzelle A Matudio

 Objective:   I am a well trained and well experienced customer service agent. I have received numerous recognition for my dedication and contribution as an employee. Now, i would like to seek a career advancement and personal improvement as a freelancer.       Summary: Experienced in providing the best possible customer service and guaranteeing total customer satisfaction  Proven patience, tolerance and immunity to working in stressful environment  Proficient in providing on job training to new recruits Skills: Very articulate with excellent communication skills Knows how to use MS Office and navigate Internet Keen listening and quick thinking abilities Patient, empathetic and convincing Pleasant and cheerful voice quality Adaptable, can work in shifts WORK EXPERIENCE Virtual Assistant- Freelance- Philippines,2010-up to present Job Description: Respond to Inbound emails Confirm appointments Task management Documentation Scheduling Project Manager Handles Payroll Handles overall Operation of the Company Violation Processor, Customer Service Representative Fastrak - San Francisco,USA - Job Description: Answering phone calls professionally and efficiently Routing calls to correct department Identifying, researching and resolving customer issues using computer database Completing call logs and call reports Making follow-up calls to customers whenever necessary Customer Service Representative Teleperformance – Ortigas, Quezon City-  Job Description: Handling a large number of inbound calls in an energetic environment Multi-tasking, maintaining high level of efficiency while meeting deadlines and quotas Providing accurate and timely solutions to customer queries and problems Accepting assignments as part of a team project Using call center support applications to enhance assistance to customers and agents Office Clerk- Local Water Utilities Administration – Diliman, Quezon City Job Description: Collect, count and disburse money Do basic book keeping Compile, copy, sort, and file record of office activities Type, format, proofread and edit correspondence and other documents, from notes or dictating machine using computer or typewriter EDUCATIONAL BACKGROUND AND TRAINING Diploma in Level 1 Computer – Informatics, Manila Certificate in Voice Modulation and Accent Training – 100 hours TESDA Diploma in Nursing Assistant – Fukomoto International Training Institute Personal Details: Date of Birth: April 23, 1984Place of Birth: Mabalacat, Pampanga Marital Status: Single Gender: Female References: Delia Quinajon Supervisor- Local Water Utilities Administration Cesar Lucero Barangay Chairman – Sampaloc, Manila David Thlang Head Supervisor - Fastrak