Aisha John
Luanda, Angola- -/-•
Receptionist with skills in customer service, organization and reservation
management to provide a memorable experience for guests/clients and ensure the
operational efficiency of the reception.
Education
Computer Technician
At Edik Ramon Polyvalent Institute, Luanda (June 2024 )
Professional Experience
Receptionist – Churrex Restaurant | -)
Carrying out customer check-in and check-out quickly and courteously.
Reservation management (including modifications and cancellations).
Handling complaints and requests, ensuring customer satisfaction .
Teamwork with other departments (cleaning, hotels, events).
Administrative Assistant/Receptionist – PR-Consulting and Management |-
Telephone service
Document organization
Schedule meetings
Customer Support
Technical and behavioral skills
Customer service – empathy, patience and problem-solving.
Organization – control of reservations, checklists and documentation.
Communication – clear and professional (oral and written).
Languages – Portuguese (native), English (advanced), Spanish (basic).