AYO M O F E AY E N I
W W W . L I N K E D I N . C O M / I N / A Y O M O F E - A Y E N I /
CAREER OBJECTIVE
Detail-oriented professional with excellent communication,
interpersonal and creative thinking skills. Frequently praised as
--Dubai
hardworking by my peers, I can be relied upon to help your
company achieve its goals. Adaptable professional with 7 years
of work experience and proven knowledge of leadership,
problem-solving, and work flow prioritization. Aiming to leverage
my abilities to successfully fill the vacancy at your company.
EXPERIENCE
Customer Service Manager
MAY 2021 - PRESENT | AKWAABA GROUP, DUBAI.
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Ensure proper document management, all contracts must be properly written, signed, stamped, and
deposited in the shared folder.
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Maintaining internal and external customer satisfaction, improving internal processes (tools, methods).
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Educated partners in the use of every online platform available, facilitated constant communication, and
coordinated travel to home and abroad for meetings.
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Ensured that customers were satisfied and gathered feedback on service.
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Assisted sales staff with customer service issues or specific requests by working cross-functionally.
Maintain a list of all partners, contractors, and customers, and provide a sales process for every partner to
the admin and controls team.
Achieved quality customer service goals by recruiting and training employees.
Coordinated work schedules in order to meet business needs and minimize delays for customers.
Utilized digital technologies to provide service to customers via email and chat.
Utilized benchmarking, information analysis and applications to figure out customer service requirements.
Communicated expectations, monitored results, and analyzed the performance of customer service
employees.
Responded quickly to escalated complaints and queries from customers.
Operations Associate
AUG 2019 - MAY 2021 | ENHANCE VENTURE (JOI GIFTS), DUBAI.
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Ensure proper document management, all contracts must be properly written, signed, stamped, and
deposited in the shared folder
•
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Maintaining internal and external customer satisfaction, improving internal processes (tools, methods)
•
Educated partners in the use of every online platform available, facilitated constant communication, and
coordinated travel to home and abroad for meetings
•
•
•
•
•
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Ensured that customers were satisfied and gathered feedback on service.
•
•
•
Assisted sales staff with customer service issues or specific requests by working cross-functionally.
Maintain a list of all partners, contractors, and customers, and provide a sales process for every partner to
the admin and controls team
Achieved quality customer service goals by recruiting and training employees.
Coordinated work schedules in order to meet business needs and minimize delays for customers.
Utilized digital technologies to provide service to customers via email and chat.
Utilized benchmarking, information analysis and applications to figure out customer service requirements.
Communicated expectations, monitored results, and analyzed the performance of customer service
employees
Responded quickly to escalated complaints and queries from customers.
Answered questions and concerns regarding company products, services and prices.
Client Account Maintenance Executive
APR 2015 - AUG 2019 | UNION BANK OF NIGERIA, LAGOS. NIGERIA
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Monitored audience engagement on company social media pages.
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Ensured that all bank transaction details are captured accurately on OMNIFLOW /FCUBS.
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I acted as the point of contact between the executives and internal/external clients and visitors.
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I did proper verification of all incoming/outgoing references, dividend, CIU, AVR and legal search.
Updated account information in company databases.
Attended industry events and conferences to network with other businesses.
Organized meetings and disseminated company information to employees.
Verified order accuracy and tracked company shipments to confirm on-time arrivals.
Routed phone calls to appropriate recipients and handled internal business correspondence.
Calculated product quantities and ordered new items to prevent shortages.
I mastered basic math and worked with various types of technology.
Ensured the KYC policy of the bank was followed diligently and provided high-level customer service.
In addition to maintaining bank accounts properly, I also captured and reviewed data for completeness,
accuracy, and validity before processing, and I was responsible for checking first-level processes in all
accounts
Presented all irregularities arising in the maintenance of bank accounts to the head of the team for prompt
resolution
I undertook the tasks of receiving calls, taking messages and routing correspondence.
I ensured seamless onboarding/modification of the bank's corporate clients details on CRM and union-one
applications
I updated customers' information in an effective and efficient manner in accordance with the bank's policy
and regulations
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Built sustainable relationships and trust with customer accounts through open and interactive
communication
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Handled customer complaints, provide appropriate solutions and alternatives within the time limits;
followed up to ensure resolution.
EDUCATION
Bachelor Of Art In Philosophy, State
JAN 2015 | Ekiti State University, Ekiti
Completed Coursework Towards Relevant Coursework Ethics And EpistemologyMetaphysics
SKILLS
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MS Office
Workflow Management
Time Management
Handling Escalations
Client Relations and Retention
Personnel Training and Development
Cash Register Operations
Social Media Management Experience
Negotiation and Conflict Resolution
Customer Experience Management
Zoho, Slack, Magento, Zendesk and
Zoom
REFERENCES
References available upon request
