Ayomide Yetunde Owolabi

OWOLABI AYOMIDE YETUNDE 1, Sholabomi Crescent, Aguda, Surulere, Lagos. Mobile:- . E-mail:-Linkedin : https://www.linkedin.com/in/ayomide-yetunde-owolabi-294b92116/ Career Objectives: As a dedicated and proactive professional, I am actively seeking a challenging position within a reputable organization. Eager to leverage my skills and contribute to organizational success, I am enthusiastic about opportunities that foster continuous learning and skill development. I bring a strong commitment to excellence and a passion for contributing to team and company growth. Excited about the prospect of applying my abilities to drive positive outcomes, I am ready to make valuable contributions to the success of your organization. Education (Highest qualification to lowest) Bsc, Economics – University of Lagos, Akoka, Lagos – July, 2023. ND in Computer Science – Ogun State Institute of Technology. – September, 2015. SSCE – Abeokuta Grammar School, Abeokuta, Ogun State – 2012. FSLC – Allison Group of Schools, Lagos State. - 2006 Employment Record: Date July 2023 till December 2023 Position Organization Executive Assistant (Remote) FEM Property Limited (London, UK) March 2022 – July 2023 HNC Property Solutions (London, UK) December 2020 – July 2021 Senior Sales Executive& Property Manager (Remote) Customer Service Officer February 2018 – December 2020 Customer Service Officer Polaris Bank Limited February 2016 – September 2017 Customer Service Assistant Guarantee Trust Bank (GTCO) United Bank for Africa (UBA) through Tribest CS Ltd. Work Experience: Position: Virtual Assistant (Executive Assistant) Organization: FEM Property Limited, London, UK Key Responsibilities: . Research industry trends, competitors, and potential business opportunities. . Prepare reports and summaries based on research findings. .Contributed to a 5% revenue growth in serviced accommodation properties. . Prepare meeting agendas, attend meetings, and take minutes. . Compile reports and documents for meetings. . Provide excellent customer service and address inquiries professionally. . Schedule and coordinate appointments, meetings, and events. . Draft and edit letters, emails, and other documents. . Oversee relationships with vendors and contractors for property services. . Oversee relationships with vendors and contractors for property services. Position: Virtual Assistant (Senior Sales Executive & Property Manager) Organization: HNC Property Solutions, London, UK. Key Responsibilities: . Contributed 50% to the company’s property portfolio for the current quarter. . Conduct outbound calls to generate leads and attract new property owners. . Screen and evaluate potential tenants, including background and credit checks. . Oversee relationships with vendors and contractors for property services. . Maintain accurate records of leases, payments, and property-related documentation. . Respond promptly to inbound inquiries, providing information and addressing queries effectively. . Manage and update the CRM system with accurate and current information on leads. Follow up on leads generated through inbound and outbound calls to convert them into clients. . Continual building of relationships with all existing EAs/Landlords Position: Customer Service Officer Organization: United Bank of Africa (UBA) Key Responsibilities: . Maintain and authenticate customer information on our database to ensure accuracy and minimize schemes and fraud. .Achieved a 95% effectiveness score in resolving customer issues, simultaneously providing a positive customer service experience. . Responded promptly and effectively to customer inquiries in person, via phone, email, or chat. . Addressed customer concerns, provided accurate information, and resolved issuesto ensure customer satisfaction. . Collaborated with cross-functional teams to escalate and resolve complex cases. . Position: Customer Service Officer Organization: Polaris Bank Ltd. Lagos, Nigeria. Key Responsibilities: . Thorough customer service officer responsible for offering detailed product and service information, addressing issues, and enhancing customer retention, satisfaction, and loyalty. . Demonstrated exceptional customer service skills by surpassing quarterly and annual goals, resulting in a 5% increase in revenue. . Provided friendly and professional assistance to customers through in-person interactions and via inbound & outbound call, email, and chat. . Addressed customer inquiries, resolved issues, and ensured timely resolution of their concerns. . Guided customers through troubleshooting processes and offered technical support as needed. . Maintained accurate records of customer interactions and transactions. Position: Customer Service Assistant Organization: Guarantee Trust Bank. Key Responsibilities: .Drove campaign for new product usage. .Pioneered an efficient record-keeping system for debit cards that increased TAT by 10%. .Cross-selling of products and services Languages Language name English Language Yoruba  Excellent  Good  Fair Excellent Skills Skills Organizational Skills Good  Excellent  Good Excellent Microsoft Office Suites (Power BI, Ms Excel etc) Ring Central Google Workspace Monday.com Microsoft Teams Zendesk Excellent Communication Skill Time Management Interpersonal Skills Excellent Excellent Excellent Excellent Excellent Excellent Excellent Good Interest and activities Reading Travelling  Fair Football Other Certifications, Achievements and Awards: Data Analytics Program (Enipro) Professional Conduct and Ethics Certification (CIBN) Fraud Prevention and Control (ICS) Salesforce Associate and Administrator. Professional Membership: Students Finance Club Nigeria Economics Students Association Chattered Institute of Bankers of Nigeria (CIBN) Salesforce Trailhead References Available on request. I Owolabi Ayomide Yetunde, the undersigned, certify that to the best of my knowledge and belief that these data correctly describe me, my qualifications and my experience.