Ayomide Alexander Ogunyemi

Customer-focused Customer Service Specialist with 4+ years of experience delivering inbound and outbound support across fintech, travel, proptech, Edutech, and SaaS B2B B2C industries. Skilled in handling high-volume calls, live chat, and email support while maintaining 95%+ customer satisfaction scores. Proven ability to resolve complex issues, adhere to SLAs, and de-escalate complaints with empathy and professionalism. Proficient in CRM tools (Zendesk, Freshdesk, Excel, HubSpot) and adept at achieving performance targets, improving first-call resolution, and building long-term customer trust.