Ayomide Adetoro

AYOMIDE ADETORO | VIRTUAL ASSISTANT OBJECTIVE SKILLS & ABILITIES EXPERIENCE Dedicated and skilled Virtual Assistant with a strong foundation in Computer Science and Programming. Proficient in CRM, graphic design, and web development. Proven track record of proactively anticipating client requirements, ensuring confidentiality, and providing exceptional support in dynamic settings. Pursuing a stimulating Virtual Assistant role to apply my expertise and contribute to organizational success.  Technical Skills: Customer Relationship Management (CRM) • Microsoft Office Suite (Word, PowerPoint, Excel) • Graphics Design (CorelDraw, Canva) • Web Development (HTML, CSS, JavaScript)  Soft Skills: Growth mindset • Milestones Professional • Creative Problem Solving • Team Spirit • Confidentiality and discretion • Anticipating client needs  Basic Technical Skills: Inbox management • Calendar management • Scheduling and organizing • Internet research • Creating slides/presentations • Project management • Travel research and booking • Data entry and expense tracking • Survey authoring and meeting minutes VIRTUAL ASSISTANT, ALX AFRICA SEP – NOV 2 02 4  Engaged in real-time client support tasks, handling scheduling, inbox management, and organizing resources to optimize productivity  Conducted comprehensive research and compiled reports, contributing to improved project planning and timely decision-making.  Applied skills in CRM tools and project management software, enhancing efficiency and gaining practical experience in virtual assistance. FIELD SUPPORT ENGINEER, FLUTTERWAVE JUN 202 3 – JUL 202 4  Resolved over 60+ POS support tickets weekly, maintaining a 95% satisfaction rate by delivering swift and effective solutions to client issues.  Conducted troubleshooting and maintenance, which made better customer satisfaction rates by 30%.  Collaborated with cross-functional teams to streamline support protocols, decreasing response times by 20%. CUS TOMER S ERVI CE O FFICER, G OOD LUCKY IN TER NET TEC HNOLO GY NOV2021 – JAN2024  Began as a Collection Officer, handling accounts for over 150 clients and achieving a 20% improvement in debt recovery rate  Promoted to Customer Service Officer, where I maintained a 90% positive feedback score by resolving inquiries efficiently and accurately  Processed and reviewed loan applications, providing clear and concise information to customers, resulting in a 25% increase in approval rates. DIGITAL CENTER OPERATOR, GCR MA R – OCT 2021  Operated as the primary attendant at a high-traffic digital center, assisting an average of 40 customers per day with document editing, printing, and other digital tasks.  Managed data entry and digital records with 99% accuracy, streamlining customer service operations.  Guided on software usage (CorelDraw, Microsoft Office) Kicked in 30% increase in customer retention. EDUCATION YABA COLLEGE OF TECHNOLOGY Computer Science & Programming CERTIFICATE ATTRIBUTES HOBBIES REFERENCES  Virtual Assistant Skill  Art Business & Entrepreneurship  Airline Insider – Reading itineraries  Unilever level-up Entrepreneurship skill  Techchologically Competent  Team player  Highly Organized  Adaptable  Analytical Thinker  Self-Motivated  Learning new technologies  Chess player  Listening to music  Adventure & Exploring AVAILABLE UPON REQUEST