Ayokunmi Mobee

AYOKUNMI MOBEE 28 Ijegun Road Isheri-Oshun, Lagos state, Nigeria | --www.linkedin.com/in/mobeeayokunmi SUMMARY Highly organized and proactive Virtual Assistant providing exceptional administrative and operational support to businesses and entrepreneurs. Adept at managing calendars, coordinating meetings, and handling correspondence with a keen eye for detail and efficiency. Demonstrates strong communication skills and excels in multitasking, time management, and problem-solving. EDUCATION Mass Communication Moshood Abiola Polytechnic, Abeokuta, Ogun State Higher National Diploma WORK EXPERIENCE Union Bank Plc ● ● 2010 - 2015 January 2012 - October 2012 Customer Relationship Management Building Relationships: Develop and maintain strong relationships with clients through personalized service and regular follow-ups. Feedback Collection: Gather and relay customer feedback to improve services and address areas of concern. Administrative TasksRecord Maintenance Maintain accurate customer records and update account information as needed. Reporting: Prepare and submit reports on customer interactions, transactions, and service quality. Polaris Bank Limited ● ● ● ● ● February 2018 - April 2022 Transaction Processing: Execute and verify transactions such as local and foreign transfers, loan payments, and currency exchanges, ensuring accuracy and adherence to bank policies. Financial Transactions: Payment Processing: Handle electronic payments, check processing, and wire transfers, ensuring timely and accurate Execution. compliance and Security: Regulatory Adherence: Ensure that all transactions comply with banking regulations, anti-money laundering (AML) laws, and internal policies. Fraud Prevention: Monitor for signs of fraudulent activity, report suspicious transactions, and take preventive measures to safeguard against fraud. GL Reconciliation: Managed the reconciliation process for various GL accounts, including accounts payable, accounts receivable, and cash accounts. Verified transactions, matched entries, and prepared adjustment entries as needed. SKILLS ● Administrative Support- Calendar management, scheduling, and meeting coordination. ● Communication Skills - Strong listening skills, ensuring accurate execution of tasks. ● Customer Service- Handling inquiries, concerns, or troubleshooting with professionalism and empathy. ● Confidentiality and Integrity - Handling sensitive information with care and maintaining confidentiality. ● Teamwork and Collaboration - Working well with others, whether in a virtual or team-based environment.