Ayodele Opeyemi Ikuesan

IKUESAN AYODELE OPEYEMI- - Single Lagos, Nigeria Nigerian Female 15/11/2000 EDUCATION Bachelor of Science in Accounting Federal University Oye-ekiti, Ekiti state Second class lower (3.14/4.00) School Certificate (Waec/Neco) Mayflower Private School 01/2018 – 01/2023 Oye-ekiti, Nigeria 01/2010 – 07/2016 Ikenne, Ogun state, Nigeria PROFESSIONAL EXPERIENCE Personal Assistant and Administrative support MO limited 03/2024 – present Sheffield, United Kingdom Roles: Assisting with emails, drafting documents, writing business plans, writing a NDA, drafting a Scheduling appointments, attending meetings, and events efficiently. • • Achievements: Implemented digital filing system, reducing time spent searching for documents by 30%. Managed email inbox effectively, resulting in a 20% decrease in response time. Implemented calendar management software, reducing scheduling conflicts by 25%. • • • Accountant (intern) Feghas Solutions Limited Assisted with financial record maintenance and data entry tasks. Supported in preparing financial statements and reports. Participated in auditing procedures under supervision. Contributed to ad hoc projects as assigned by senior accountants. 05/2023 – present Lagos, Nigeria • • • • Achievements: Recognized for accuracy and efficiency in data analysis and entry. Received positive feedback for clear communication and teamwork skills. Implemented time-saving strategies resulting in increased productivity within the team. • • • • Customer service representative Emerald Microfinance Bank Assisted clients with account inquiries, transactions, and problem resolution. Educated customers on various banking products and services offered. Processed loan applications and ensured compliance with bank policies. Handled cash transactions and maintained accurate records of daily activities. • • • • Achievements: Achieved high customer satisfaction ratings through prompt and effective resolution of inquiries and issues. Recognized for exceptional communication skills in handling difficult situations with clients. Contributed to the implementation of new customer service procedures resulting in improved efficiency and service quality. • • • • 08/2021 – 08/2022 Akute, Ogun state, Nigeria SKILLS Customer service skills Proven track record of delivering exceptional customer service, consistently exceeding client expectations through attentive communication, proactive problem-solving, and maintaining a positive demeanor in all interactions. Strong communication and interpersonal skill Exceptional interpersonal and communication skills, demonstrated through the ability to build rapport with clients and colleagues, effectively convey complex information in a clear and concise manner, and collaborate seamlessly within teams to achieve common goals. Teamwork skill Proven ability to collaborate effectively within multidisciplinary teams to achieve common goals and objectives. Software proficiency Familiarity with TallyPrime accounting software, proficiently utilizing its features for data entry, financial reporting, and transaction management, contributing to streamlined accounting processes and enhanced efficiency within the organization. Attention to detail skill Exemplary attention to detail, consistently ensuring accuracy and precision in all tasks, from data entry and financial analysis to document preparation and quality control, resulting in error-free outcomes and meticulous work performance. Project management skill Proficient in project management, with experience overseeing tasks, timelines, and resources to ensure timely completion of objectives. Multitasking skills Proven ability to efficiently multitask in a fast-paced environment, adeptly managing multiple responsibilities and priorities to meet deadlines and deliver results effectively. Proficient in Microsoft Office Suite Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, with demonstrated ability to utilize features to streamline processes, generate detailed reports, and create professional presentations. Decision making skill Strong decision-making skills demonstrated through the ability to analyze situations, evaluate options, and make sound judgments in a timely manner, resulting in effective problem-solving and successful outcomes in diverse professional environments. Adaptability skill Proven adaptability skills, demonstrated through the ability to thrive in diverse work environments, quickly learn new processes and technologies such as TallyPrime, and effectively adjust priorities to meet evolving business needs, ensuring continued productivity and success. Analytical skill Demonstrated strong analytical skills, with the ability to systematically analyze data, identify patterns, and derive meaningful insights to inform decision-making and optimize business processes. Personal assistance skills Maintaining confidentiality COURSES Customer Service and Relationship Management Ace Coterie Consulting Successfully completed a Customer Service and Relationship Management (CSRM) course, acquiring expertise in implementing CSRM strategies to enhance customer satisfaction, retention, and loyalty. 02/2024 – 02/2024 Lagos, Nigeria Human Resource Management Ace Coterie Consulting Completed comprehensive Human Resource Management (HRM) course, gaining in-depth knowledge of key HR principles, including recruitment, employee relations, performance management, and legal compliance. Developed skills in strategic workforce planning, talent acquisition, and fostering a positive organizational culture. 02/2024 – 02/2024 Lagos, Nigeria PROFILE Dynamic and results-driven professional with a proven track record of excellence across diverse industries. A strategic thinker and proactive problem-solver, adept at leveraging a blend of analytical prowess and creative innovation to drive impactful solutions. Demonstrated leadership in managing complex projects and crossfunctional teams, consistently delivering results that exceed expectations. Possessing exceptional communication skills and a passion for continuous learning, I thrive in fast-paced environments where I can apply my adaptability, resilience, and drive for success. With a relentless commitment to excellence, I am poised to make significant contributions to any team or organization seeking a top-tier candidate. INTERESTS Entrepreneurship (Actively engaged in cultivating entrepreneurial skills through the development of personal projects, startup ventures, or innovative business ideas.) | Networking (Proactively engage in building professional relationships and expanding industry connections through attendance at networking events, seminars, and conferences.) | Technology and innovation (Committed to continuous learning and contributing to the advancement of technological solutions in diverse domains.) | Leadership and teamwork (Dedicated to fostering an inclusive and supportive team environment conducive to individual and collective growth.) REFERENCES Mrs Omotayo Temitope, Accountant - Mrs Yetunde Idowu, Entrepreneur -