Ayodele Daniels

AYODELE DANIELS CUSTOMER SERVICE REPRESENTATIVE-Male EDUCATION Bachelor Of Arts DELTA STATE UNIVERSITY ABRAKA 04/2004 – 11/2009 ABRAKA, DELTA STATE. SKILLS COMMUNICATION PROBLEM SOLVING KNOWLEDGE BASE TIME MANAGEMENT TECH PROFICIENCY HOBBIES FOOTBALL BOOKS MARTIAL ARTS GLOBAL EVENTS PROFILE Experienced in customer service-facing roles with a strong background in delivering exceptional support and maintaining efficient workflows in both in-person and remote environments. Proven ability to resolve issues promptly, enhance team productivity, and adapt seamlessly to virtual collaboration tools. Demonstrated proficiency in communication and problem-solving, ensuring smooth operations and high customer satisfaction across distributed teams. WORK EXPERIENCE PATIENT SUPPORT OFFICER REDDINGTON HOSPITAL GROUP 03/2021 – 08/2025 | VICTORIA ISLAND, LAGOS 1. Welcoming personal callers to Reddington Hospital (patients, patients' relations and friends, contractors, visitors, etc.) in a warm, welcoming, and professional manner, standing up to greet them immediately and responsively. 2. Receiving telephone hone callers, answering the telephone within 5 rings. giving the appropriate corporate response including the PSO's name, and dealing politely, professionally, and effectively with the call. 3. Operating the appointment booking system ensuring that patients are aware of booking oplions and encouraging them lo book ahead wherever possible. . Confirming the clinic attendances with external consultants and providing reminders to their patients of clinic appointments. 5. Producing and distributing appointment lists for clinical colleagues 6. Providing regular updates to wailing palients on progress to being seen by a clinician. 7. Registering new patients and liaising with billing officers, medical records, and OPD staff to ensure that this is done as swiftly and professionally as possible. 8. Acting as an intermediary between the patients and other hospital colleagues to provide patient-centered solutions. 9. Acting as an ambassador for Reddington Hospital at all times and complying with the PSO rules for attendance and conduct. BUSSINESS DEVELOPER OPERA GROUP (OPAY) 11/2019 – 11/2020 | ILORIN, KWARA STATE 1. Develop new qualified merchants in the designated area, collect their information, and register on the Opay/Opos platform. 2. Update and maintain the online menus of the merchants, conduct training about the usage of the QR Code on the App, and explain platform activities 3. Customize advertisements, signboards, and flyers of merchants. . Hold a merchant's salon and industry meeting in cooperation with the business developer manager. 5. Develop new users in the designated area, attract them to buy and pay on Opay/Opos platform. 6. Implement activities designed by the company to achieve re-order of old users. 7. Spread flyers and gifts in the designated area. DIRECT SALES AGENT FIRST CITY MONUMENT BANK 08/2015 – 03/2019 | OGUDU. LAGOS Acquisition of accounts Opening of accounts on the system Collection and payment of cash Attending to customers Performing customer service duty • • • • • ENGLISH TEACHER LOWER NIGER BASIN DEVELOPMENT AUTHORITY SCHOOLS 12/2012 – 05/2014 | ILORIN, KWARA Taught English Studies in senior classes Member of the school press club • ENGLISH TEACHER (NYSC) GOVERNMENT SECONDARY SCHOOL IGARI 09/2010 – 07/2011 | IGABI, KADUNA STATE Taught English Language in Senior Classes Co-ordinate the school press club The form master of JSS 1 • • • PERSONAL ASSISTANT AFRO WORK NIGERIA LIMITED 01/2002 – 04/2003 | ILORIN, KWARA Responsible for managing the director's daily routine Receive visitors Receiving and dispatching mail Handling of petty cash • CERTIFICATES Working as a Virtual Assistant Interpersonal Skills - Advanced Soft Skills Develop Your Emotional Intelligence Customer Service Skills Within Healthcare