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Lagos, 101212 Nigeria
Skills
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Team Collaboration
Application Configuration
Technical Troubleshooting
User Support
Office 365 (Exchange Online,
SharePoint Online, Teams, One
Drive, and Identity)
Office 365 Administrator
Performance Monitoring and
Optimization
Customer Support Needs
Assessment
User Experience Design
Responsive Web Design
WordPress Theme Design
Ayodeji Olusola
Summary
Experienced professional with 4 years of work experience in utilizing and providing
technical support for Office 365 applications, including Word, Excel, PowerPoint,
Outlook, OneNote, Teams, and SharePoint. Skilled in troubleshooting, user
training, administration, collaboration, and data management within the Office
365 environment. Proficient in integrating Office 365 with other systems and
applications, and managing data migration to and from Office 365. Passionate
about leveraging technology to improve productivity and efficiency in the
workplace.
Experience
Nigerian Academy of Engineering - Technical Support Specialist
Lagos, Nigeria
02/2018 - Current
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Education And Training
06/2016
Bachelor of Science:
Information And Communication
Tech
Crescent University
Abeokuta, Ogun State
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Communicated with customers to identify issues, walk through solutions and
initiate corrective actions to restore service and functionality.
Provided technical support and troubleshooting for Office 365 applications,
including installation, configuration, and compatibility issues.
Worked with supervisors via live chat to address customer inquiries or technical
issues beyond scope of expertise.
Utilized Office 365 tools like Teams, SharePoint, and OneDrive to facilitate
collaboration and communication among team members.
Delivered local and remote Tier 1 IT support for hardware and software to
company personnel.
Maintained up-to-date case documentation for future reference.
Supported customers with online billing, access and account issues.
Assisted customers with various types of technical issues via email, live chat and
telephone.
Procrea8 Company - WordPress Designer
Osogbo, Nigeria
07/2017 - 02/2018
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Designed websites, portals and large-scale web applications for multiple clients.
Designed visual and graphic images to use on multiple platforms.
Kept detailed documentation on test plans, procedures and end results.
Conducted backups of Web files to local directories to prevent data loss.
Built layouts according to customer parameters using HTML5 and CSS3.
Answered client questions about website use and design.
Promoted high customer satisfaction by resolving problems with knowledgeable
and friendly service.
Monitored website privacy settings to prevent intrusions and security breaches.
