Ayodeji Lateef Oyeleke

I am a tech-savvy Customer Service and Virtual Support Professional with 4+ years of experience helping businesses deliver seamless customer experiences across live chat, email support, social media, and CRM systems. I bring a strong background in sales support, administrative assistance, customer engagement, and digital communication.

My experience spans financial services, EdTech, and customer-facing operations, where I consistently provided prompt resolutions, managed inquiries, processed client requests, and maintained high customer satisfaction standards. I am proficient with tools such as Zendesk, CRM platforms, Google Workspace, Microsoft Office, social media tools, and ticketing systems.

I have also worked as an English teacher (TEFL certified), giving me strong communication skills and the ability to explain information clearly and patiently.

What I offer:

• Live Chat and Email Support
• Customer Engagement & Retention
• Virtual Assistance & Administrative Tasks
• Social Media Replies & Community Management
• Sales Support, Lead Follow-up & Upselling
• Data Entry, Reporting & Documentation
• Technical Troubleshooting (entry level)
• QA Testing (beginner-level, UTest practice ongoing)

I am reliable, organized, fast-learning, and committed to delivering professional service that keeps customers satisfied and businesses growing. I’m available for remote work, part-time or full-time.