Ayobami Toheeb Akinola

 AKINOLA AYOBAMI TOHEEB (HND) Mobile (cell) number:-,- E-mail Address:-Address: Yakoyo community, Agiliti II. Isheri Ikosi LGA, Mile 12. Lagos State PERSONAL DATA Sex: Male Language Proficiencies: Fluent in English and Yoruba Date of Birth: 30th June 1996 State of Origin: Oyo State PROFILE Resourceful, Dedicated and Committed administrator with good communication, intra personal and organizational skill. An intelligent and creative who works well in a team environment and time management skills. . CAREER OBJECTIVES To passionately and proactively contribute to a dynamic team that strives for excellence in a highly innovative, motivating and competitive environment as well as continuously acquiring skills, required to cope with the challenges of the environment so as to achieve both self- conceived goals and organizational objectives. SKILLS AND ATTRIBUTES Industrious, diligence Good communication and intra personal skills Critical thinking and Problem Solving Creativity and self-motivation Ability to work under pressure with Strong Interpersonal and Good communication skills Proficiency in computer operations and report writing Comfortable in a competitive environment and Respect for diversity Very energetic, flexible with Time management skill. High level of integrity and honesty Ability to work effectively in a team produce positive result under little or no supervision WORK EXPERIENCE Smart Cash Payment Service Bank,(2023-Till Date) Position: Customer Care Representative/Social Media Manager Answer incoming calls from customer with inquiries on product orders. Analyze customer issues and assist in resolving within the required timeframe, coordinate with customers and ensure appropriate questioning to identify issues. Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe. Maintain accuracy of all data and verify the same for all customer services. Also attends to customer complaints and inquiries on Email, Facebook, Whatsapp, Twitter and Instagram. Attend to all the issues Agent might be having using their POS Terminals. Ison Xperience, Ibadan Oyo State,(2022) Position: Customer Care Representative Call Agent (Airtel) Answer incoming calls from customer with inquiries on product orders. Analyze customer issues and assist in resolving within the required timeframe, coordinate with customers and ensure appropriate questioning to identify issues. TPC Nigeria limited,-) Position: Supervisor (Production Unit) Supervising the workers that processes the raw material. Keeping records of the daily task of the workers Sunnab Group of Schools,-) EDUCATION: SCHOOL AND QUALICATIONS OBTAINED The Oke-Ogun Polytechnic, Saki (TOPS),-) Higher National Diploma The Oke-Ogun Polytechnic, Saki (TOPS),-) Ordinary National Diploma CERTIFICATIONS Customer Care Service Certificate (ISON) Certificate Of National Service (NYSC) Human Resources Management (ICBMD) Project Management (ICBMD) Higher National Diploma (HND, Public Administration) Ordinary National Diploma (OND, Public Administration ) National Examinations Council Jun/July (NECO) West African Senior School Certificate May/June (WAEC) Primary School Leaving Certificate (PSLC) VOLUNTARY EXPERIENCE Disciplinary Committee Chairman, Student Welfare Committee (Alumni Association) September 2020 – September 2021 General Secretary, Student Welfare Committee (Alumni Association) November 2017 – November 2018 REFEREES Available on Demand.