Ayobami Oyeyemi

AYOBAMI OYEYEMI DORCAS Lagos, Nigeria |-|- |- Languages: English, Native Language PROFILE SUMMARY/CAREER OBJECTIVES Results-driven customer service and administrative professional with a strong track record of enhancing customer satisfaction, optimizing processes, and leading high-performing teams. Adept at problem-solving, conflict resolution, and fostering seamless operations in dynamic environments. Committed to operational excellence, innovation, and delivering exceptional customer experiences. COMPETENCIES             Relationship Management Customer Service & Support Conflict Resolution & Problem-Solving Team Leadership & Collaboration Process Optimization & Operational Efficiency Microsoft Office Suite & Google Workspace CRM Tools (Zendesk) Multitasking & Time Management Analytical & Critical Thinking Emotional Intelligence & Active Listening Quality Assurance & Compliance Business & Resource Management PROFESSIONAL EXPERIENCE CUSTOMER SERVICE EXECUTIVE Jack Nickel Integrated Concepts Ltd | July 2024 – Present     Provided top-tier customer service and issue resolution, ensuring a seamless customer experience. Maintained up-to-date knowledge of company products and services to deliver accurate information. Improved customer satisfaction by 25% through efficient issue resolution strategies. Collaborated with internal teams to address and resolve complex concerns effectively. CUSTOMER SUPPORT OFFICER Surebet247 | May 2023 – June 2024     Assisted a high volume of customers daily, ensuring a positive and professional experience. Increased customer satisfaction ratings by 30% through effective communication and swift issue resolution. Analyzed customer feedback to identify improvement areas, enhancing service delivery. Promoted company products and special offers, driving customer engagement and sales. CLASSROOM TEACHER (NYSC) ADS Grammar School | November 2021 – November 2022    Designed and implemented personalized learning plans, improving student performance and engagement. Conducted group tutoring sessions, fostering critical thinking and active participation. Utilized technology and visual aids to enhance comprehension and retention. EDUCATION B.Sc (Hons) Physiology Olabisi Onabanjo University, Ago Iwoye, Ogun State September 2016 – March 2021 Secondary School Leaving Certificate (SSCE) Kings and Queen College, Isolo, Lagos State September 2009 – July 2012 CERTIFICATION & TRAINING   Computer Appreciation & Microsoft Packages – Florin Tech Computer College Customer Service & Communication Training TECHNICAL SKILLS     Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides) CRM & Support Tools (Zendesk) Business & Operations Management Software CORE SKILLS    Unique ability to work in fast-paced, high-pressure environments. Excellent interpersonal and organizational skills. Proven ability to drive customer satisfaction and loyalty. REFERENCES *Available upon request.