ARABELLA AYOBAMI ADEOYE
Lagos State, Nigeria
- |-www.linkedin.com/in/arabellaayobamiadeoye
PROFESSIONAL SUMMARY
R
Result-Oriented Virtual Assistant Customer Support Specialist with over 5 years experience ,eager to contribute to team
success through hard work, attention to detail, and excellent organizational skills with a clear understanding of customer
support, conflict resolution, customer satisfaction, and Project Management, Executive support and Web research.
SKILLS
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CUSTOMER SUPPORT
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ORGANIZATIONAL AND INTERPERSONAL SKILLS
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LEAD GENERATION
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GOOGLE SUITE
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MICROSOFT SUITE
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DATA ENTRY
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WEB RESEARCH
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WORDPRESS WEBSITE DESIGN
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SALES AND MARKETING SKILLS
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TECHNICAL SKILLS
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ADMINISTRATIVE SKIILS
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SOCIAL MEDIA ADVOCATE
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PROJECT MANAGEMENT
EXPERIENCE
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WORD PRESS WEBSITE EDITOR
THE MAEG MOVEMENT
Design website pages using wordpress
Updates website pages with meaningful content.
January 2022-April 2022
EXECUTIVE VIRTUAL ASSISTANT
March 2019-October 2021
BRAINY SYSTEMS GROUP OF COMPANY
o Promptly responds to both inbound and outbound calls on behalf of the executive.
o Performing administrative duties such as record keeping, data entry, project planning, and preparation on behalf of the
executive.
Manages a team of 20 workers to ensure work productivity.
Handles and respondes to over 150 customers' inquiries in all forms (email, phone, Live chat) daily for inquiries.
o Professionally resolves to all customers' complaints within the organizational Service Level Agreement.
o Follows up on previous customers for potential sales through cold calling and cold email.
o Maintains and ensures accuracy of internal reports and records according to the organizational standard.
o Manages complex office administrative work requiring the use of independent judgment and initiative.
Customer Service Representative
Divine Anyi Communications Limited
March, 2017 – June 2019
Scheduled and confirmed clients' appointments via phone, live chat, and email.
Resolved all customers' complaints and inquiries within a short time.
Prepared monthly payroll for disbursement of funds.
Reviewed and approved supply requisitions as needed by the organization.
Compiled and Recorded all Customers' biodata in the CRM system and this led to the prompt resolution of all customers'
complaints.
Maintained and ensured accuracy of internal reports and records according to the organizational standard.
May, 2012 - December, 2015
MTN TELECOMMUNICATION
o Increased profits by 20% through effectively maintaining relationships with clients and ensuring high-quality customer
service.
o Coordinated the daily operational procedures to achieve work productivity.
Performed market research to help in the development of a successful marketing plan for the organization.
Represented the executive during stakeholders' meetings and deliberations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving
concerns within a short time.
Created awareness and surveys for new products.
Managed my teammates to ensure proper customer service is being delivered and also communicated the job expectation
to them.
o Kept records of customers' contracts, interactions, and processed customers' accounts in the CRM software.
EDUCATION
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LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
Computer science and technology
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LANGUAGES
ENGLISH
