Ayobami Ajiboye

AYOBAMI AJIBOYE -|- | Lagos, Nigeria PROFILE Ayobami is a Human Resources Professional with over 7 years work experience in the Telecommunications and Financial Industries. My wealth of experience across various HR value chain has earned me exceptional competencies geared at building business objectives through an organization’s most valuable asset, the employees. I am highly result oriented, with proven ability to deliver key business objectives. EDUCATION AND QUALIFICATIONS Senior Professional Human Resources International - SPHRi (2021) Associate Member - Chartered Institute of Personnel Management Nigeria (CIPMN) (2016) Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria (2006 – 2010) BA in History and International Relations Federal Government Girls’ College, Oyo, Oyo State, Nigeria (2000 – 2006) COMPETENCIES Stakeholder Management Project and Relationship Management Business Acumen Emotional Intelligence Critical Thinking and Analysis Business Communication WORK EXPERIENCE Sterling Alternative Finance (January 2022 till Date) HRBP • Responsible for maintaining healthy collaborative relationship with the applicable business unit(s) to enable measurable difference in employee engagement and increased productivity. Meristem Securities Limited (February 2018 – January 2022) Senior HR Generalist (August 2020 -January 2022) • Responsible for overall management of organization effectiveness and change management (organizational culture) to help employees understand their role in building the company’s values for sustained business growth. • Provide strategic guidance in all aspects of Human Resources to management and employees. Implement HR strategies and initiatives in line with organizational strategies and initiatives • Assist with the Talent Selection, Membership & Recruitment, as well as coordinating Talent Management training program to position Talent members for leadership and growth. 1 • Create value across HR functions which includes Compensation and Benefits, Talent Management, Employee Services, Business Partnering, and Performance Management, constantly dispensing best-fit HR services to management. • Review of policies and procedures as well as creating employee engagement initiatives that help build employee morale towards delivering exceptional value to the organization Compensation and Benefits (September 2019 till date) • Continuously ensure equitable pay to all employees. • Manage other compensation related activities which includes preparation of monthly payroll, renewal of contract for fixed term employees, preparation of final payouts for exiting staff, processing of statutory remittances such as NSITF, PAYE, Group Life Insurance and Pension. Employee Relations (September 2019 till date) • Manage HRIS for fast and improved employee services • Coordinated new hires’ resumption, documentation, and induction program • Responsible for maintenance and update of employees’ database • Coordinated employee medical scheme (HMO) • Employee Leave Management • Employee conflict management • Ensured employees’ adherence to policies, codes of conduct, procedures and maintenance of quality attitude to work within the organization • Conduct verification exercises for new employees as well as employer references for exited staff • Exit process management • Facilitated internal redeployment and job rotation processes • Conduct periodic surveys targeted at improving employee engagement and experience Human Resource Business Partner (January 2019) • Aligned HR strategies, system, and people with the overall key business objectives. • Played joint stakeholder role with Heads of Units aimed at building effective teams and providing support on all HR matters • Clearly set people priorities to deliver results on all strategic thrusts • Partnered with business units in their change journey for new operating models • Serviced all personnel issues of the Business Units of Meristem Group Recruitment (January 2019) • Partnered with hiring managers to determine staffing needs • Screened resumes and administer appropriate company assessments • Performed reference and background checks • Coordinated interviews for selection of suitable candidates Learning and Development (February 2018) • • • • Facilitated the use of Personal Development Plan to design interventions for bridging competency gaps in alignment with Business Strategy Reviewed training proposals, liaised with both internal and external training facilitators and administer learning interventions for competency building Used the 70/20/10 model to develop learning interventions for employees based on their Personal Development Plans Prepared annual budget for Learning and Development interventions 2 MTN Nigeria (April 2015 – January 2018) HR Generalist • Assisted in facilitating exit management process for exiting staff • Report writing: Prepared relevant reports (e.g., Weekly Business Intelligence report, Monthly Operational report) • Facilitated monthly and quarterly knowledge share sessions to further promote a learning culture • Supported employees in facilitating performance appraisals. • Managed General Manager’s diary and seamlessly plan travel itinerary • Assisted in coordinating Staff Engagement Meetings such as Village Meetings • Liaised with Department Heads to identify and bridge competency gaps. Recruitment • Assisted in managing the end-to-end recruitment process including attracting, sourcing and selection of key talents within the specified turnaround time • Ensured all recruitment policies, procedures and techniques are adhered to, and are in line with the global talent standard • Advertised all role on various recruitment platforms i.e. I- Recruitment Oracle HRIS LinkedIn, External MTNN Career Sites • Conducted periodic audit to determine outstanding vacancies • Co-ordinated assessments and interviews with candidates • Assisted in on-boarding and induction of new hire into the organization (scheduling new hires for pre-employment examination, introduction to every unit within the division, data creation on HRIS) Employee Services • Assisted in the maintenance of efficient documentation and filing (electronic and hard copy) process for the units • Ensured proper implementation of Human Resources procedures • Provided advice to staff on policies and procedures with proper and timely response to enquiries and feedback • Cross-examined documents to ensure quality control and compliance to MTNN policies • Aided the HR Helpdesk in responding and handling queries, complaints, and enquiries from employees • Canteen Management- Biometrics, monthly reporting/ reconciliation for payroll input and general maintenance • Assisted in administering employee benefits such as long-term service awards Achievements • Reviewed and updated Leave and Absence policy and Out of Station allowance, while I created Grievance Procedure, Whistle Blowing policy, Sexual Harassment policy afresh in line with best practices. • Championed the first usage of Individual Development Plans as a tool to Learning and Development and Performance Management. We recorded an initial 80% compliance rate. • Developed a structure for monthly Knowledge Share Sessions facilitated by line managers aimed at fostering Knowledge management within the organization • Revamped New Employee Orientation Materials. • Co-championed #DatewithCEO series which instigated new sense of belonging to employees. Also served as a medium to address pertinent issues bordering 3 • • • • • • • • • Championed the automation of all HR processes and the institutionalization of HRIS for the entire group. Created Address Book on Microsoft Outlook for the entire group for easy contacting of employees. Developed Employee Handbook for the organization. Championed the standardization of Onboarding Process. Worked with the team that revamped New Employees Orientation Programmed aimed at achieving a better alignment between onboarding and business objectives. Developed a seamless Exit Management Process. Co-led the creation of employee recognition platform. Created Employee Quarterly Recognition by Line Managers which drastically spurred employee engagement. Launched an annual culture campaign aimed at reinforcing Meristem’s culture. MTN Nigeria (April 2013 - April 2015) Customer Care Representative/UAT Resource • Managed subscribers’ accounts, created awareness and marketed MTNN’s Products • Proffered recommendations to company management in order to improve products and prevent revenue loss • Built and maintained strong bond/ relationship between MTN and her Customers • Helped to generate sales leads by upselling the company’s’ products, educating the customers on what new products to buy to enjoy better services from the company • Data mining, management and documentation of each call from customers on our portal with the use of CRM • Resolved customers’ problems efficiently and professionally by applying knowledge of software applications such as CRM and Remedy • Prepared quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, recalls and recommending corrective actions • Maintained records of reports, data and information in relation to quality assurance and product testing within the IS and CR Division, also ensure easy access and retrieval of kept information • Coordinated product knowledge activities for team members • Provided on-the-job training for new employees to provide practical experience and professional procedures of managing different types of customers, and provide prompt resolution of customers’ complaints • Carried out User Acceptance Tests (UAT) for product evaluation and development of services that best suits customers’ needs REFERENCES Available on request. 4