Ayobami

Welcome to My Portfolio AYOBAMI ODINI Virtual Assistant/Customer Support Work with me today Who is AYOBAMI ? I’m Ayobami, a certified Virtual Assistant. My portfolio showcases a series of task completed, demonstrating my skills and ability as aVirtual Assistant. These tasks includes: Email and Calendar Management, Customer Support, Project Management, Online Research and Data Entry, Travel Management. The purpose of this portfolio is to highlight my proficiency in various virtual assistant responsibilities and my ability to efficiently manage and execute tasks in a remote environment. Education- Lagos State University B.A Theatre Arts CERTIFICATIONS September 2024 Vsavvy Academy Virtual Assistant Program November 2024 African Leadership Xcelerator(ALX) Virtual Assistant Skills in the Digital Age MY SKILLS Scheduling Customer Service Time Management Good Communication Problem Solving Basic Canva Design Administrative Support Email & Calendar Management Remote Team Collaboration CRM Software Proficiency Online Research Task Prioritization Data Entry Creating Slides & Presentation Microsoft Proficiency WHAT I CAN DO FOR YOU!!!!! Calendar Management Time Management & Optimization Scheduling Appointments Sending Reminders Tracking Deadlines Prioritizing Events Managing Recurring Events Appointment Scheduling For appointment scheduling, I used calendly. I set up available dates and time ensuring the time zones were both accurate for both parties. The tool automatically sends reminders and updates, minimizing the risk of double bookings or missed appointments. Meeting/Planning Agenda Organized a weekly fundraising meeting using zoom. Scheduled recurring sessions, sent invites and managed attendees. Created and structured the meeting agenda in google docs including key discussion points, time allocation for each participants and task assignments for folloup actions. Tools used: Zoom for scheduling , Google docs for agenda preparation. EMAIL MANAGEMENT Email Organization Responding to Emails Flagging Important Emails Archiving and storage Scheduling emails Spam management/ ​e mail filtering Drafting and composing ​e mails Follow ups and ​r eminders CUSTOMER SUPPORT Handled customer’s enquiries/complaints, scheduled appointments and made sales via lead connector. Ensured timely resolution and enhanced customer satisfaction and streamlined support processes CUSTOMER SUPPORT FRESHDESK CUSTOMER SUPPORT ZENDESK RESEARCH AND DATA ENTRY Conducted an in-depth research and entered data into spreadsheets for analysis. Organized data into charts, such as bar, pie and length graphs to visualize trends and insight. The analysis helps in making informed decision and presenting findings clearly. Tools used: Excel/google sheets for data entry and chart creation and google docs for for report writing PROJECT MANAGEMENT Trello offers numerous benefits with project management, It helps me with: Customizable boards and lists Collaboration & Teamwork Task Assignment & Delegation Easy Reporting & Analytics Due Dates & Reminders Security & Data Backup QUALIFYING LEADS, SETTING APPOINTMENTS AND MAKING SALES Travel Pack Management TOOLS PROFICIENCY LET’s WORK TOGETHER … -,- (WhatsApp) - Linkedin